The Votes Are In: Coveo Keeps DX Human
B2B marketers like to remind employees that businesses need to connect on a human level – rather than a product one. But we too often forget that. We get caught…
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12 ‘Must-Haves’ for the Best Insight Engine
Reading Gartner Magic Quadrant for Insight Engines1 to wrap your brain around what’s best in enterprise search? Data-driven decision-making is a must in today’s business world. Yet the information needed…
What Is Metadata and Why Does My Search Engine Need It?
Trouble understanding metadata? In this article, we’ll dig into the questions, what is metadata and how to use metadata, as well as provide advice on managing it. Going solely on…
Word2Vec, or How Computers Learned to Talk Like We Do!
If you have been researching Natural Language Search or Natural Language Processing (NLP), you may have heard of word2vec. If not, we have you covered. Word2Vec is a machine learning…
7 Knowledge Sharing Strategies to Wow Your Customers
Something curious is happening with respect to knowledge management. One look around would suggest that, before the pandemic and so-called Great Resignation, knowledge management was dead. A dusty backoffice relic…
How to Build a Knowledge Management Strategy that Drives Employee Retention
During my various adventures in the technology space, nothing was more frustrating than a poor culture of knowledge sharing. I can recall numerous occasions in which “end users” — aka…
How To Build a Business Case for AI in Ecommerce? (+ Sample Executive Summary)
To call the Amazons, Wayfairs, and Rakutens of the world ecommerce giants is an understatement. Rakuten alone did 1.46 trillion Japanese yen in 2020 (that’s more than $13 billion U.S.).…
What Is Unified Search?
A key differentiator of search technology vendors today is the notion of providing unified search. To explain what ‘unified search’ is, we have to first talk about fragmented search. Digital…
7 Best Practices for a SAP B2B Experience That Drives Results
The online customer experience is more important than ever. And, as expectations rise, so do the challenges for organizations of all kinds. That was one of the key messages during…
Think of Search Engine Replacement… as an Upgrade!
Planning an enterprise search engine replacement is much like replacing a cell-phone from 10 years ago with the latest model. There is not just a quantitative difference (faster, more memory)…