What Is Knowledge Management?
The conversation about knowledge management has never been more rigorous. Though it has been a while since the Borg of Star Trek fame introduced many of us to the notion…
Knowledge Management
Word2Vec, or How Computers Learned to Talk Like We Do!
If you have been researching Natural Language Search or Natural Language Processing (NLP), you may have heard of word2vec. If not, we have you covered. Word2Vec is a machine learning…
7 Knowledge Sharing Strategies to Wow Your Customers
Something curious is happening with respect to knowledge management. One look around would suggest that, before the pandemic and so-called Great Resignation, knowledge management was dead. A dusty backoffice relic…
Is Knowledge Centered Service Right for My Organization?
Knowledge lies at the heart of every service desk. It’s how agents respond to problems and learn about the systems they administer. It’s what we pass along to customers when…
Need Millennial Employee Engagement? AI-Power Your Intranet
Avocado toast not bringing all the millennials to your yard? Sorry, I just dated (and outed?) myself. Anyway, between the pandemic and the Great Resignation, work is evolving, with millennials…
3 Reasons to PrepYour Digital Workplace for an Asynchronous Future
The past two years’ transition to remote and hybrid work has forever changed the workplace. Work is increasingly distributed — to meet new demands to attract talent, enterprises are offering…
How to Build a Knowledge Management Strategy that Drives Employee Retention
During my various adventures in the technology space, nothing was more frustrating than a poor culture of knowledge sharing. I can recall numerous occasions in which “end users” — aka…
What’s Your Company’s Knowledge Management Maturity Level?
Where does your company fall among the four phases of knowledge management maturity? Let’s back up a little. Researchers speculate that in a decade, ‘remote work’ will just be ‘work’.…
Find Company Knowledge Faster with the Coveo Search Chrome Extension
If you blinked you’d have missed it – but one of the more understated tech stories of last month was that Google Toolbar was pronounced officially dead after 21 years.…
Creating a More Efficient Path to Data-driven Medical Affairs Teams
With innovation in the life sciences industry evolving at a rapid-fire pace, the quantity of generated data and new sources of data is skyrocketing. Now, more than ever before, stakeholders…