Redefining Self-Service Success with Agentforce and Coveo

Illumio’s VP of Services Operations, Joyce Leung shares how her team is transforming self-service with Coveo + Agentforce —delivering secure, scalable, and relevant AI-powered support. Discover how combining these technologies accelerates deployment, unifies content, and drives measurable improvements in customer and employee experience.

Highlights:

• The impact of secure, permission-aware AI on customer trust
• Faster rollout leveraging Coveo’s APIs and existing index
• Real-world proof: unified content + conversational AI = “wow” responses