Scale Customer Self-Service Excellence With AI Relevance​

Zoom’s AI strategy is a blueprint for success:

• Start with a solid content foundation.
• Deploy AI where customers naturally seek help.
• Measure AI’s success in real business impact.
• Expand AI beyond self-service to agents & proactive support.

Zoom turned AI relevance into a competitive advantage. They cut costs, improved CX, and boosted customer satisfaction—all with AI.

Want these results for your business? AI relevance is the key.