An award-winning entrepreneur and business executive with 30 years of experience in international technology businesses; Louis Têtu is Executive Chairman of Coveo. Mr. Têtu focuses on identifying strategic opportunities, fostering innovation, and mentoring Coveo’s leadership team to ensure alignment and continued success. A visionary entrepreneur, Louis supports meaningful engagement with key customers, partners, and stakeholders.

Prior to his current role, Mr. Têtu was Chief Executive Officer of Coveo from 2008 to 2025. Prior to Coveo, Mr. Têtu co-founded Taleo Corporation, a leading international provider of cloud software for talent and human capital management, listed on NASDAQ in 2005 and subsequently acquired by Oracle for US$1.9 billion in 2012. Mr. Têtu was Chief Executive Officer and Chairman of the board of directors from Taleo’s inception in 1999 through 2007.

Prior to Taleo, Mr. Têtu was President of Baan SCS, the supply-chain management solutions group of Baan, a global enterprise software company. This followed Baan’s acquisition of Berclain Group inc., which he co-founded in 1989 and where he served as President until 1996.

Mr. Têtu serves on the board and human resources and corporate governance committees of Alimentation Couche-Tard Inc. (CircleK) and on the board and audit committee of CAE Inc. He previously served on the board of Industrial Alliance Insurance and Financial Services inc. and on the board of PetalMD, a leading cloud applications provider in the medical sector. Mr. Têtu is involved in private equity across multiple business sectors.

In 1997 Mr. Têtu was honoured by Université Laval for his social contributions and business achievements. He has twice received the Regional Ernst &Young Entrepreneur of the Year award and was a national winner in 2021. Mr. Têtu lives in Québec City, Canada. He is an Engineering graduate from Université Laval in Québec City and a commercially licensed helicopter pilot.

Patrick is the Executive Vice President, Global Customer Experience at Coveo where he leads Coveo’s customer experience teams globally. This includes all services, support, customer success and technical account management operations, working closely and in conjunction with product teams, sales and account management teams. Patrick was previously General Manager of Service Solutions at Coveo, after spending 4 years leading the Technical Support team.

Patrick has been in the technology industry for 25+ years, working in various domains such as telecommunications, human capital management and relevance platforms. His journey in Support Services started back in 1999 as a Support Analyst, and he has not left support since. During his spare time, he likes to play hockey, tennis, drums and most of all, spend time with his family.

Alex Dassa is Coveo’s Vice President, Business Value and Global Enablement, having joined Coveo in 2021. In this role, Ms. Dassa oversees both the Strategy & Business Value Advisory practice and Global Enablement function. The Strategy & Business Value Advisory practice works with Coveo’s customers to establish their strategic AI-Experience roadmap, estimate its business impact and demonstrate the business value realized. Ms. Dassa also leads the Global Enablement function, responsible for enabling all Coveo teams, customers and partners in attaining targeted levels of AI expertise. Ms. Dassa has 20 years of experience in establishing business strategies, operational excellence and leading transformational programs. From 2005 to 2014, she served a multitude of industries as a management and strategy consultant with Accenture. As a part of Accenture’s Canada Executive Team, Ms. Dassa led the Business Analyst practice and led Accenture Canada’s strategic planning while leading transformation programs for the global Fortune 500. Following this, Ms. Dassa led two business units simultaneously at Pratt & Whitney (launching and leading their eCommerce business unit while managing the Innovations business unit serving the aftermarket). She then joined AtkinsRéalis (previously, SNC-Lavalin), leading the development of corporate and business unit strategy for its executive team and Board of Directors. Ms. Dassa has a Bachelor of Commerce from McGill University, where she graduated with Distinction.

Jeff Harling is the Head of Digital Support for Zoom. In this role, he leads the self-service support strategy for Zoom’s support web experience, including chatbot, AI, search engine optimization, content and knowledge management, and the Zoom customer support community and social media. Jeff has spent the past two decades leading the transformation of digital customer support experiences. Prior to this role, he has worked for RingCentral, Zendesk, Avaya, AT&T, and Comcast in similar roles. He is a four-time JD Powers award winner and a member of the Technology Services World Star Award Hall of Fame for service delivery and content/knowledge management. Jeff holds a Masters in Information Management from Regis University and resides in Denver, Colorado.

Outside of work, Jeff enjoys home improvement, kayaking, camping, and road trips to anywhere. Jeff is based out of the Denver, Colorado office with his wife, four kids, three dogs, and Steve the cat.

John Ragsdale is a Distinguished Researcher and the Vice President of Technology Ecosystems for TSIA. His area of expertise is in assisting enterprise technology firms with the selection and value realization of tools and platforms, with a constant focus on the customer experience. Prior to joining TSIA, John spent over six years at Forrester Research as vice president and research director. During his career, he has held product management and marketing positions at various service and support technology vendors, including Clarify, Answer Systems, Platinum Technologies, and Nortel Networks. He has been involved in customer service throughout his career, including over 10 years managing both the internal and external customer support organizations for a global retailer.