Louis Têtu
Chairman and CEO

ROK eBookYou’ve seen us write many times in this blog about the knowledge-access challenges posed by Big Data and for two good reasons:

  1. Big, unstructured data, fragmented across an ever growing number of sources, is overwhelming organizations, requiring them to find new ways to access information in order to stay competitive, better serve their customers and bring more innovative products to market, faster.
  2. At the other end of the spectrum are customers who are increasingly knowledgeable and demanding a greater degree of immediacy and relevance towards their needs.

Hidden inside streams of structured and unstructured data are information relationships that answer questions employees haven’t even thought to ask, but which may hold the key to your company’s differentiation and its ability to serve customers with higher value. This is the challenge of knowledge management today: putting knowledge to constant reuse by each and every employee and each and every customer.

In fact, Gartner has predicted that enterprise data will grow by 800 percent in five years, with 80 percent of it unstructured. As this data grows, so does the problem of knowledge access.

In business, knowledge is what keeps organizations competitive and innovative. It is a true asset and hence should be treated as such. It is imperative for it to be accessed and shared across teams and geographies. Knowledge is useless sitting in repositories where no one even knows it exists; it is only valuable when it is accessible and reused as often as possible. But making it accessible is much easier said than done and employees waste precious time trying to find and correlate it.

Take for example the results from an IDC report, which found that knowledge workers spend anywhere from 15 to 35 percent of their time searching for, assembling, and unfortunately, recreating information that already exists. Just think of the time and money lost when employees at your organization don’t know where to look, or how to ask for what they are seeking – or better yet, don’t even know it exists. The explosion of Big Data only exacerbates this challenge.

To overcome this challenge, companies must look to harness their data, garner better insights and increase return on what is arguably the greatest asset they possess: Knowledge. Return on Knowledge (ROK) may be the next big differentiator and source of wealth creation for companies in today’s Big Data world. Helping your employees – and your customers – find answers to the questions they haven’t thought to ask can move your business forward by leaps and bounds.

Check out our latest eBook to learn how you can gain greater Return on Knowledge – and let us know how you’re judging the success of your knowledge management initiatives.

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About Louis Têtu

Louis Têtu is Chairman and Chief Executive Officer of Coveo. Prior to Coveo, Louis co-founded Taleo Corporation, the leading international provider of cloud software for talent and human capital management, acquired by Oracle for $1.9B in 2012. Louis held the position of Chief Executive Officer and Chairman of the Board of Directors from the company's inception in 1999 through 2007. Taleo was recognized as the 11th fastest growing technology company in the United States within the Deloitte Technology Fast 500 in 2004, and in 2005 it was the only software company among the Inc. 500 winners to issue an Initial Public Offering. Prior to Taleo, Louis was President of Baan SCS, the supply-chain management solutions group of Baan, a global enterprise software company with more than 5,000 employees. This followed Baan's acquisition of Berclain Group inc., which he co-founded in 1989 and where he served as president until 1996. Louis is an Engineering graduate from Laval University of Canada in 1985 and in 1997 was honored by Laval for his outstanding social contributions and business achievements. He also received the 2006 Ernst & Young Entrepreneur of The Year award in the Technology and Communication category. Louis is also Chairman of the Board of PetalMD, a developer of social platforms for the medical sector, and serves on the Board of the Quebec City international airport authority. Louis is involved in private equity within technology, infrastructure projects within emerging countries, education and high school reinsertion for children from financially challenged families. Outside of his professional career, Louis is a commercially licensed helicopter pilot, a skier, a wine and travel enthusiast, and lives in Quebec with his wife and their three children.

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