Before the covid 19 pandemic, the health insurance industry was changing rapidly to meet consumer demands. The pandemic accelerated a change in service delivery, moving from in-person to remote that…
In 2019, insurance software company HealthEdge surveyed 5,000 people and found that 78% of respondents were satisfied with their health insurance providers – except in one area. Consumers struggled to…
Property and casualty insurers (P&C) are missing opportunities to expand share of wallet by not serving clients with personalized services—and the gap will grow as nontraditional insurance brokers serve customers…
