When you think of digital transformation, what kind of organizations do you think are leading the charge? Media organizations, tech firms, or perhaps financial service companies? While they might be…
The Burning Man of Enterprise Software. The SXSW for Cloud Computing. The COMDEX for the 21st Century. Whatever you call Dreamforce, just don’t call it hype. Each year 170,000 Trailbazers…
Organizations are facing a huge challenge today – critical knowledge assets reside in various locations, preventing partners, employees and customers from finding the information they need, the moment they need it.…
According to Gartner, the digital workplace delivers a more social, mobile, accessible and data-driven work environment. Conferences about digital workplaces, digital business and digital customer experience abound, where highly experienced…
Tokyo Electron Limited: A Coveo Case Study Transitioning their customer support group from product focus to customer-outcome focus, by empowering their 500 field service engineers (FSE) with real-time, relevant information,…
A VMware / Coveo Case Study Session “The VMware Partner Portal is about enabling our partners to be successful, whether that’s registering a deal, getting trained, checking on incentives, closing…
Tokyo Electron Limited (TEL) had a knowledge management challenge in its field service operations. It was costing the worldwide leading provider of high-tech semiconductor equipment worldwide up to $80,000 a…
