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— GenAI vs. Agentic AI:
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Customer Experience
Is your customer experience up to par? Learn from real-world use cases how to streamline the case submission process, foster self-service, and improve search with machine learning.
Customer Experience
Agentic AI in Customer Service: What It Is and Why It Matters
Chatbots and LLMs can deliver responses, but they stop at the point of action. Here's how agentic AI in customer service closes that gap.
Martin Ceisel
Dec 18, 2025
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6 min read
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