Priscila Garcia is SVP of Global Account Management of Coveo. With over two decades of experience in enterprise software, Priscila has a proven track record of driving substantial growth while maintaining exceptional customer satisfaction. Prior to joining Coveo, Priscila worked at PTC overseeing a global book of business of more than $350m as well as leading new logo acquisition for the SLM International business. At ServiceMax, Priscila worked as the VP of Global Account Management at ServiceMax responsible for customer success, retention and expansion teams. Priscila’s earlier roles include leadership positions at GE Digital and Alfresco, where she honed her expertise in sales strategy, digital transformation and cross-cultural team leadership.
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Nick Bowles
Managing Director, EMEA
Coveo
Nick Bowles est le Directeur Général pour la région EMEA chez Coveo. À ce poste, il dirige l'équipe responsable de l'établissement d'une présence réussie dans cette zone clé. Avant de rejoindre Coveo, Nick a occupé pendant 25 ans des postes de direction, allant de startups financées par du capital-risque à des entreprises publiques. Ces organisations en forte croissance couvraient un certain nombre de technologies, y compris la gestion de la relation client (CRM), les services, la gestion du capital humain (HCM), l'engagement des ventes.
En dehors du travail, Nick aime pratiquer des sports et des activités de plein air de toutes sortes. Il vit à Londres avec sa famille."
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Jeff Harling
Directeur senior du libre-service global
Zoom
Jeff Harling is the Head of Digital Support for Zoom. In this role, he leads the self-service support strategy for Zoom’s support web experience, including chatbot, AI, search engine optimization, content and knowledge management, and the Zoom customer support community and social media. Jeff has spent the past two decades leading the transformation of digital customer support experiences. Prior to this role, he has worked for RingCentral, Zendesk, Avaya, AT&T, and Comcast in similar roles. He is a four-time JD Powers award winner and a member of the Technology Services World Star Award Hall of Fame for service delivery and content/knowledge management. Jeff holds a Masters in Information Management from Regis University and resides in Denver, Colorado.
Outside of work, Jeff enjoys home improvement, kayaking, camping, and road trips to anywhere. Jeff is based out of the Denver, Colorado office with his wife, four kids, three dogs, and Steve the cat.
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Jason Fernandes
Senior Product Manager, Commerce
Coveo
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Franco Mezzano
Global eCommerce & Digital Experience Manager
ABB Robotics
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Gabriel Otoni
B2B Commerce Product Manager
Nestle SA
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Stay tuned… more exciting speakers coming soon.
23 sept. 2025
12:00, 9h
Museu Picasso, Barcelona
12:00
12:45
Priscila Garcia, SVP, Global Account Management, Coveo
Nick Bowles, Managing Director, EMEA, Coveo
13:00
Jeff Harling, Directeur senior du libre-service global, Zoom
13:30
Jason Fernandes, Senior Product Manager, Commerce, Coveo
14:00
Franco Mezzano, Global eCommerce & Digital Experience Manager, ABB Robotics
Gabriel Otoni, B2B Commerce Product Manager, Nestle SA
14:45
Priscila Garcia, SVP, Global Account Management, Coveo
15:30
15:45
16:15
Priscila Garcia, SVP, Global Account Management, Coveo