A year ago, our security documentation was a special kind of chaos.
If you were a customer, you might have gotten a SOC 2 report from us as a PDF in an email. Or maybe it was a zip file. Was it the latest version? Who knew!
Internally, it was worse. Panicked Slack messages from sales reps minutes before a demo. Multiple “final_v3_final” versions of the same policy living in different Google Drives. A sprawling Confluence space that was part museum, part maze. This wasn’t just messy; it was a roadblock. It slowed down deals, frustrated customers, and created endless rework for our teams.
Trust demands clarity, and our process was creating confusion. We had to fix it.
That’s why we built the Coveo Trust Center.
From Friction to Flow
The idea was simple: create a single, public source of truth for all of our security, compliance, and privacy documentation. One place where customers, partners, and our own teams could find what they needed, confident that it was current and complete.
The impact was immediate. We cut down on the low-value, back-and-forth requests by 80%. That’s not just a metric; it’s time given back to our teams and our customers. It meant faster procurement reviews, smoother renewals, and less friction for everyone.
But this was never just about efficiency. It was about credibility. As one CISO from an infrastructure and energy solutions company told us:
“I was very impressed by Coveo’s security documentation and resources. It really made a difference in positioning you as a trustworthy vendor.”
That’s the whole point. In an era where AI is touching every part of the business, proving you’re a trustworthy vendor is non-negotiable.
Building a Foundation for AI You Can Bet On
Every enterprise leader is under pressure to adopt AI: to move faster, be more efficient, and deliver incredible customer experiences. But with every new AI initiative, a healthy dose of skepticism is required:
- How is this thing actually governed?
- Where is our data going, and how is it secured?
- Can we trust the answers it generates?
We’ve spent over a decade building the Coveo platform to answer those questions with confidence. Features like document-level permissions, secure-by-design infrastructure, and transparent AI are not afterthoughts; they’re the core of what we do.
Our Trust Center is a direct reflection of that philosophy.
Today, it’s connected directly to our internal Governance, Risk, and Compliance (GRC) platform. When our team approves a new policy, it’s published instantly. There’s no manual copy-paste, no version drift, and no chance of an outdated document making its way into the wild. Our employees see the exact same version our customers see.
This isn’t just about reducing our operational burden. It’s about integrity.
What’s Next: Trust Where You Already Work
The first year was about fixing our foundation. The next is about making trust effortless to access.
We’re now working with a technology partner to pipe our Trust Center data directly into the third-party risk management (TPRM) platforms our customers already use. Imagine monitoring Coveo’s compliance posture in real time, right from the dashboard your own governance team relies on every day.
No more shared folders. No more chasing documentation over email. No more separate logins.
Because trust shouldn’t be gated behind a portal. It should be integrated.
The journey so far has been shaped by invaluable feedback from our customers and colleagues. We built the Trust Center to make trust something you can easily verify, not just something we claim. A year in, we’re just getting started.