Scott Bideau has been in the Customer Relationship Management, Knowledge Management, and search industry for 20 years. His journey began when founding a company to develop a CRM, KM, and search platform prior to companies like Google and Salesforce even being established. Scott has led a variety of business process improvement programs, such as Knowledge Centered Support (KCS), and has worked with nearly every major CRM/KM/search platform in existence across a variety of technical, functional, and managerial roles. For two decades, his goal has remained the same: to help companies deliver the same effortless and satisfying support experiences that he would expect as a customer.
