About Scott Bideau
Scott Bideau has been in the Customer Relationship Management, Knowledge Management, and search industry for 20 years. His journey began when founding a company to develop a CRM, KM, and search platform prior to companies like Google and Salesforce even being established. Scott has led a variety of business process improvement programs, such as Knowledge Centered Support (KCS), and has worked with nearly every major CRM/KM/search platform in existence across a variety of technical, functional, and managerial roles. For two decades, his goal has remained the same: to help companies deliver the same effortless and satisfying support experiences that he would expect as a customer.
Psychologist Paul Bloom defines the “good life” as one with sustained relationships, challenging work, and connections to community. At Coveo, we strive to facilitate all three through a company culture…
Accept the reality – both the limitations and possibilities – of modern knowledge management systems. Today’s CIOs are eliminating numerous on-premise systems and their associated infrastructure in favor of cloud-based…
“What exactly is deflection, and how do we measure it?” This is one of the most frequently asked questions I receive from clients and prospects. There is overwhelming evidence that customers…