Juanita Olguin is the Director of Product Marketing (Workplace) at Coveo – which essentially means she’s a storyteller and self-labeled “empathist" that is looking to connect authentically with Workplace professionals and basically people everywhere. Juanita is on a mission to help people and businesses make sense of the world and especially the buzzy tech words that draw blank stares. When she’s not working, you can find Juanita at a fitness bootcamp or hanging with friends at social hour.
The business world is full of buzzwords and jargon. However, while commonplace, these buzzwords are usually not well-defined – and this causes these terms to lose substantive meaning. Employee…
You can disagree with me on whether to call it an ‘intranet.’ You can disagree with me on what to put on the intranet. And you can disagree with me…
Intelligent Self-service is critically important in the telecommunications industry right now. Coveo can help. The nature of work has suddenly changed. Millions of residents have been ordered to stay home.…
We are entering a new digital support reality. Real-time availability of the most trusted and relevant online resources is essential for customer success. Whether it’s getting help with new web…
2020 will be a big year for customer service and support transformation. Things that have been around for a while tend to get stuck with labels and imagery that are…
