Emily Hunt is a political scientist turned Senior Content Specialist at Coveo. As a data-driven content marketer, she combines her analytical skills with a passion for storytelling to produce compelling content across all areas. If she’s not writing, she’s exploring the great outdoors, jamming out to rock ‘n’ roll, or reading Harry Potter...again.
Earlier today, it was announced that Coveo was selected as a Finalist in the 14th annual Stevie® Awards for Sales & Customer Service. I sat down with Juanita Olguin (Senior…
Xero was able to scale its service experiences at a time of exponential customer growth. According to Ben Gilmore, findability was the number one issue that Xero was facing- essential…
Can you believe it has already been five days since Dreamforce ended? We can’t because our experience is still ongoing. When Dreamforce finished, the event itself came to a close,…
There are countless songs that celebrate the city of San Francisco: Tony Bennett left his heart there, Judy Garland never wanted to roam from there, and Journey won’t ever forget…
What has 170k+ attendees, 2,700 sessions, 50 keynotes and a bunch of camping gear? Not the world’s largest camping event – it’s Dreamforce, held next week from November 19-22 in…
Dreamforce 2019 commences in 18 days. This event brings leaders and pioneers from across all industries together in one place for four days of dynamic engagement. 2,700+ sessions, inspiring keynotes,…
Kelly Krumreich-Benny (VP of Commercial Operations) was just named one of the Top 50 Women Leaders in SaaS by the SaaS Report. These awards aim to bring attention to all…
Sitecore Symposium 2019 is less than two weeks away. With four speaking tracks, numerous sessions, and a number of intriguing speakers, there is a lot on the agenda. Although this…
There is less than one month remaining until the kickoff of Sitecore Symposium 2019! Sitecore’s goal is to enable the best in digital experiences for its users, never losing sight…
Marianne did not know what to expect when she first applied for an internship at Coveo. Now, more than a year later, she shares how it has given her a…
Gainsight’s purpose in launching their Pulse World Tour is to bring together Customer Success and Product Experience professionals to share the latest in cutting-edge strategies. At the kickoff conference in…
In their latest report, Technology Services Industry Association (TSIA) explores the three pillars that form a great support experience. Keeping these foundations in mind will ensure that customer expectations are…
