About Eric Courville
Eric Courville serves as Coveo’s Director of Business Development and Strategic Alliances for Salesforce.com.
Eric has a breadth of experience and expertise in building and enabling strategic global partnerships. Previously, he was VP Corporate Development at North Plains, a company offering enterprise search and management software for rich digital assets, where he was directly involved in the recruitment and enablement of new partnerships, and built a new partner program globally. Eric has also managed Strategic Alliance partnerships with companies such as Platform Computing (now IBM), PlateSpin, and SGI.
Eric has a bachelor’s degree in business from Les Hautes Études Commerciales (University of Montreal) and is currently based in Oakville, Ontario, Canada.
One of the biggest barriers to support agent proficiency is poor access to case-resolving knowledge. Information is everywhere, often in fragments across an ecosystem of enterprise applications, databases, and knowledge…
The distance between a customer and a resolution to a service-related issue should be minimal, according to a landmark CEB study of 125,000 consumers. The study revealed that 96% of…
Customers have become increasingly motivated to find answers on their own via online self-service or a customer portal, yet are often unsuccessful finding the help they need. What’s the problem?…
Update: a recording of this webinar on 11/18/2014 is available here. Support teams face a tremendous challenge when critical knowledge assets reside in various systems and applications. The good news…
