Diane Berry is Senior Vice President of Market Strategy at Coveo. Diane seeks out and analyzes market, industry and economic opportunities for growth; works with the analyst community as well as media; and acts as a spokesperson and industry voice to help organizations understand how to leverage advanced search-based apps to transform the nature of work.
Access to organizational knowledge is important for any organization. In the financial services space, it’s a sound investment practice as well. Take 3i Group, one of the world’s leading investment…
In order to work efficiently and effectively, it is vital that customer-facing employees and executives have access to the right information—contextually relevant information—at the right time. If not, the inability…
As those with significant others can attest, and those in the customer service business know, relationships are never mastered – they’re constantly changing, growing and evolving over time. This week,…
Let’s face it. The more data available to your company, the less you know what you think you know. Sound strange? Just think about it, and perhaps consider your own…
We’ve all heard the expression “necessity is the mother of invention.” In today’s day and age of digital engagement and the rapid pace of change in which we all live,…
If you ask any executive within an engineering and development organization what their biggest asset is, you’d most likely get the same answer – knowledge. Knowledge contained within systems and…
If there’s one company that could serve as a showcase for how better Insight into vast amounts of data can drive improvements throughout an organization, it’s CA Technologies. Coveo has…
Superion LLC (formerly SunGard), with annual revenues of about $4.5 billion, is the largest privately held software and services company; it serves approximately 25,000 customers in more than 70 countries,…
Customers are the lifeblood of every organization. And yet most don’t know enough about their customers, their interactions, their preferences, what they’ve said across social channels, if they are happy,…
Like many busy professionals, I shop online. Recently I’ve noticed those items I’ve looked at on, for example, the Neiman Marcus website follow me around the internet as I surf…
