Coveo-ing Your Salesforce @Dreamforce
Introducing Coveo for Salesforce at Dreamforce last week in San Francisco was like showing up at the biggest candy store in the world filled with more happy kids than you’ve…
About Diane Berry
Diane Berry is Senior Vice President of Market Strategy at Coveo. Diane seeks out and analyzes market, industry and economic opportunities for growth; works with the analyst community as well as media; and acts as a spokesperson and industry voice to help organizations understand how to leverage advanced search-based apps to transform the nature of work.
Coveo for Salesforce: A True Game-Changer
It’s not every day that you give an industry influencer a sneak peek of a new product and hear, “This is a dream come true. I think this is going…
CRM Myth Buster #4: Your CRM will make all your customers happier
Have you ever played a game of Twister? The gyrations support agents need to go through to keep that 20% of customers who have really challenging issues to solve, happy,…
CRM MYTH Buster #3 – Your CRM alone will help you sell more, faster
What powers a sale? If we look at recent best-seller sales books such as The Challenger Sale, power equals relevance to the prospect or customer, and an ability to challenge…
CRM MYTH Buster #2 – Your CRM alone will give you the needed 360° customer view
If you could design a 360° customer view, what would it include? Has a CRM vendor asked this question of you? Or, does your provider decide what works best in…
CRM MYTH Buster #1 – Your CRM alone is enough
MYTH: Your CRM alone is enough We would all like to believe that the latest incarnation of the CRM will handle it all: The panacea of all information in a…
R&D’s Greatest Challenge: Insight to Innovate
Amid the excitement and athleticism of the Olympics, we have uncovered another interesting display of global competition. And although it may not be as entertaining, the ramifications are more far-reaching.…
New Study: The Keys to Innovation for R&D Organizations – Their Own, Unused Knowledge
We recently polled R&D teams about how they use and share innovation across offices and departments, and the challenges they face in doing so. Because R&D is a primary creator…
Are You Integrating Social Data into Your Customer Engagement Strategy?
The paradigm shift has already begun to enable content creators and their peers to curate their own knowledge across blogs, wikis and social streams, such as Twitter. It’s vital that…
CODiE Award for Best Relationship Management Solution – Follow Up
Last month we were honored to receive the CODiE Award for Best Relationship Management Solution by the Software & Information Industry Association (SIIA). DreamSimplicity, a virtual community for business applications…