Diane Berry is Senior Vice President of Market Strategy at Coveo. Diane seeks out and analyzes market, industry and economic opportunities for growth; works with the analyst community as well as media; and acts as a spokesperson and industry voice to help organizations understand how to leverage advanced search-based apps to transform the nature of work.
Gartner recently issued its 2013 Magic Quadrant for the enterprise search market. We’re pleased with our positioning – high on both vision and ability to execute – particularly when you…
In the knowledge management for customer service industry, we have an ever-present problem – a recent Argyle study of customer care executives found that only 15 percent of organizations had…
Tokyo Electron Limited (TEL) had a knowledge management challenge in its field service operations. It was costing the worldwide leading provider of high-tech semiconductor equipment worldwide up to $80,000 a…
And the winner is…Coveo! We’re pleased to announce that Coveo has just been named a 2013 Service Leader alongside Salesforce.com in CRM Magazine‘s Service Leaders Awards. These awards acknowledge the…
Customers have so many choices today. It’s our jobs to make their experiences as easy, relevant and engaging as possible. By delivering exceptional customer experiences, companies can acquire new customers…
Knowledge Management will never be the same. We’re at the start of a sea change in how employees find the information they need to do their work. Not surprisingly, the…
When popular technologies arrive, in-demand jobs follow – and no job is hotter in the technology world right now than the role of data scientist. So hot, in fact, that…
The cover story of this month’s Harvard Business Review examines the current imperfect state of knowledge exchange in the workplace. Written by several consultants at McKinsey & Company, the article states…
Part II: CRM in 2013 We’re a few weeks into 2013, and companies are facing a powerful confluence of overwhelming and diverse customer data, tools that provide a greater degree…
Part I: Looking Back at 2012 It’s nice to have good friends in high places, especially friends who spend their time talking to smart people from great businesses about their…
