CRM MYTH Buster #1 – Your CRM alone is enough
MYTH: Your CRM alone is enough We would all like to believe that the latest incarnation of the CRM will handle it all: The panacea of all information in a…
About Diane Berry
Diane Berry is Senior Vice President of Market Strategy at Coveo. Diane seeks out and analyzes market, industry and economic opportunities for growth; works with the analyst community as well as media; and acts as a spokesperson and industry voice to help organizations understand how to leverage advanced search-based apps to transform the nature of work.
R&D’s Greatest Challenge: Insight to Innovate
Amid the excitement and athleticism of the Olympics, we have uncovered another interesting display of global competition. And although it may not be as entertaining, the ramifications are more far-reaching.…
New Study: The Keys to Innovation for R&D Organizations – Their Own, Unused Knowledge
We recently polled R&D teams about how they use and share innovation across offices and departments, and the challenges they face in doing so. Because R&D is a primary creator…
Are You Integrating Social Data into Your Customer Engagement Strategy?
The paradigm shift has already begun to enable content creators and their peers to curate their own knowledge across blogs, wikis and social streams, such as Twitter. It’s vital that…
CODiE Award for Best Relationship Management Solution – Follow Up
Last month we were honored to receive the CODiE Award for Best Relationship Management Solution by the Software & Information Industry Association (SIIA). DreamSimplicity, a virtual community for business applications…
Access to Knowledge: A Financial Organization’s Greatest Asset
Access to organizational knowledge is important for any organization. In the financial services space, it’s a sound investment practice as well. Take 3i Group, one of the world’s leading investment…
Survey Says: Most Organizations Lacking Contextually Relevant Material
In order to work efficiently and effectively, it is vital that customer-facing employees and executives have access to the right information—contextually relevant information—at the right time. If not, the inability…
In Pursuit of Customer Relationship Insight
As those with significant others can attest, and those in the customer service business know, relationships are never mastered – they’re constantly changing, growing and evolving over time. This week,…
Let us know if this has ever happened to you – “I just wasted how much time?” or “What do you mean this already exists?”
Let’s face it. The more data available to your company, the less you know what you think you know. Sound strange? Just think about it, and perhaps consider your own…
Customer-Centricity and Information Availability – The Necessity of Innovation
We’ve all heard the expression “necessity is the mother of invention.” In today’s day and age of digital engagement and the rapid pace of change in which we all live,…
From Knowledge to Insight to Innovation: A Science & Engineering Success Story
If you ask any executive within an engineering and development organization what their biggest asset is, you’d most likely get the same answer – knowledge. Knowledge contained within systems and…
Forbes: CA Technologies’ Product Development is ‘Data Driven’
If there’s one company that could serve as a showcase for how better Insight into vast amounts of data can drive improvements throughout an organization, it’s CA Technologies. Coveo has…
Conversation with SunGard K-12 Education VP of Customer Support Operations
Superion LLC (formerly SunGard), with annual revenues of about $4.5 billion, is the largest privately held software and services company; it serves approximately 25,000 customers in more than 70 countries,…
Executives Report Customer Centricity Drives Revenue Yet Major Barriers Stand in the Way
Customers are the lifeblood of every organization. And yet most don’t know enough about their customers, their interactions, their preferences, what they’ve said across social channels, if they are happy,…
The Consumerization of the B2B Website
Like many busy professionals, I shop online. Recently I’ve noticed those items I’ve looked at on, for example, the Neiman Marcus website follow me around the internet as I surf…