Diane Berry is Senior Vice President of Market Strategy at Coveo. Diane seeks out and analyzes market, industry and economic opportunities for growth; works with the analyst community as well as media; and acts as a spokesperson and industry voice to help organizations understand how to leverage advanced search-based apps to transform the nature of work.
Unless you’re leveraging the collective knowledge available to your organization, you’re likely not at the level of “social” required to be completely relevant to your customers. And irrelevancy is, well,…
As a marketer, I’m immersed in the age of personalization. We’ve believed for a long time that personalization matters – and new studies have reinforced this belief. The latest analysis…
Last week, Gartner released its annual Hype Cycle, a report that maps and projects the maturity of hundreds of enterprise technologies. At the peak of a curve that maps high…
When you’re a technology provider, the biggest measure of success is whether you’ve helped your customer succeed. That’s all that matters. And as an advanced enterprise search provider specifically, all…
Big Data has been talked about in almost every possible context. How it affects various industries, whether or not you can gain insight from it, which companies are actually leveraging…
Website personalization has come a long way since the days of Geocities and America Online. But as technologies help companies create a dynamic, personalized online experience, oftentimes projects fail due…
With the world’s leading cloud-based CRM platform, more than 100,000 companies depend on Salesforce’s agility for the speed and flexibility to attract and maintain customers in a competitive environment. But…
Providing quality customer service can be a struggle for many companies. But are service providers faced with a unique disadvantage? If you saw last week’s American Customer Satisfaction Index (ACMI),…
Last week, I had the pleasure of joining TSIA’s VP of Technology and Social Research, John Ragsdale, for a webinar about the state of knowledge management. During his lead-in discussion,…
Last week, I had the pleasure of giving a TED-style talk on the future of knowledge management at the Technology Services World (TSW) 2013 Best Practices conference in Santa Clara.…
