Toward an Evolved Definition of Knowledge Management
To kick off this blog – and my new role evangelizing the need for companies to embrace and engage the Long Tail of Collective Enterprise Knowledge – I’d like to…
About Diane Berry
Diane Berry is Senior Vice President of Market Strategy at Coveo. Diane seeks out and analyzes market, industry and economic opportunities for growth; works with the analyst community as well as media; and acts as a spokesperson and industry voice to help organizations understand how to leverage advanced search-based apps to transform the nature of work.
Gilbane Conference 2013: Imperatives for enterprise search success
The Gilbane Conference kicks off this Tuesday in Boston. In addition to attending the event (Coveo is a sponsor), I’ll also be speaking on a panel about “Strategic Imperatives for…
Reflections from Dreamforce: Collective Knowledge, Customer Engagement and the Inverted Economy
Peter Schwartz, the celebrated futurist from Salesforce, spoke Monday at Dreamforce about the relevance of companies that embrace the power of the new “inverted economy.” Peter pointed out that individuals,…
Live from Dreamforce: What Defines a Community?
People attend shows like Dreamforce to make connections. There are literally hundreds, if not thousands, of opportunities to connect with communities of people that can influence your work for the…
Get Ready (and Relevant)! Dreamforce 2013 Preview
We’re just days away from Dreamforce 2013, arguably the biggest technology event of the year – and as a Bronze Sponsor, the excitement here at Coveo keeps growing. What was…
Thoughts from KMWorld – Without Relevance, Knowledge is Useless
Or, why companies are evolving beyond the Google Search Appliance Last week, I had the opportunity to speak at KMWorld 2013, one of the leading events for knowledge management professionals,…
Ask a Systems Integrator: What’s next in content personalization?
When it comes to a brand’s online experience, personalization is the new mandate. But personalization goes beyond content creation and web content management – it requires advanced planning, strategy and…
Bridging the M&A Knowledge Gap
As those of us in the technology industry know, mergers and acquisitions are a prevalent part of the business. M&A activity happens in this market every day, and the latest…
Why Knowledge Management Should Matter to the C-Level
Why should executives care about knowledge management, when it’s been relegated to a discussion of document management, metadata tagging, content curation, libraries, databases, thesauruses, etc.? Because it is possibly the…
A Victory for Salesforce Search – Context-Aware Knowledge Wins Four Awards in August
When we launched Coveo for Salesforce last year, our goal was to empower Salesforce Agent console users to leverage collective knowledge to be more relevant to their customers across channels,…