Diane Berry is Senior Vice President of Market Strategy at Coveo. Diane seeks out and analyzes market, industry and economic opportunities for growth; works with the analyst community as well as media; and acts as a spokesperson and industry voice to help organizations understand how to leverage advanced search-based apps to transform the nature of work.
Often, traditional knowledge management programs focus on distilling knowledge into systems of record, which end up being under-utilized for a number of reasons, chief among them because they cannot…
Passion for serving customers. Desire to learn. Social intelligence. Adaptability. Knowledge sharing skills. Following today’s lackluster U.S. Jobs Report, it’s worth examining the trend towards hiring for skills as opposed…
The 80/20 rule constrains our thinking in a digital world. Developed in the physically constrained world of 1906, the Pareto Principle (based on pea production in Pareto’s garden) predicts that…
In a 2013 survey, the APQC found that while a great deal of effort is being put into expertise finding within organizations, the results could be more effective. The study…
In KM circles, one seems to hear about the same companies over and over. That’s because KM has been a really difficult discipline that has always taken a lot of…
I’ll be speaking at the upcoming APQC conference on Knowledge Management, about how KM programs can and should leverage the Long Tail of Collective Knowledge. Often, traditional knowledge management programs…
Coveo CEO and Chairman Louis Tetu authored a blog on the Coveo website today stating that KM is an oxymoron. I am republishing it here today with permission. If KM…
How do we create knowledge? That was the subject of two conversations I had recently with Knowledge Management experts. According to both, new knowledge happens when people get together. Both…
The disappointing December US Jobs Report which pointed out a slight slowing of unemployment (falling to 6.7%), also showed a shrinking labor force (347,000 less in December amid the addition…
With CES happening this week, there’s been a lot of buzz around the Internet of Things, or as Cisco terms it, the Internet of Everything, and connectivity. On the CEA…
