Diane Berry is Senior Vice President of Market Strategy at Coveo. Diane seeks out and analyzes market, industry and economic opportunities for growth; works with the analyst community as well as media; and acts as a spokesperson and industry voice to help organizations understand how to leverage advanced search-based apps to transform the nature of work.
At the Technology Services World conference last week in Las Vegas, the technology-company-stampede-to-the-cloud was on everyone’s lips. The Technology Services Industry Association (TSIA) calls this Consumption Economics: Customers will consume…
Today’s support executives are awash in an ocean of data. The Technology Services Industry Association (TSIA) members receive, on average, over 51,000 support incidents a month, across phone, email, Web…
As a customer service and support executive, do you struggle to provide a world-class customer experience? Chances are the answer is yes. It’s no wonder with expanding customer interaction channels,…
The primary currency of customer support is time. When agents, executives and customers don’t have the right information when they need it, resolution time, incidents, cost, and ultimately customer satisfaction,…
Awards are nice. And we’ve won lots of awards for our Enterprise Search 2.0-powered solutions, for our technology platform, and for our fast growth – from two of the highly…
The word social has taken on so many meanings in the past few years that the word itself can create confusion. Try tying it to the value to be created…
The beginning of the year is always a time of reflection on the past, and planning and anticipation for the future, at least for me. One of my greatest pleasures…
Why are companies so focused on search? Two words: data overload. Incredibly, we are closing out a year in which the world will have created 1200 exabytes of data —…
