Do You Trust Your Automated Synonym Detection?
The promise of automatic synonym detection is a key feature request of most search architects. After all, who wants to dig around in query logs trying to figure out all…
About Diane Burley
Diane Burley is an expert on what it takes to stand out in the digital age. She showcases her expertise when writing about the necessity of AI, NLP, and intelligent search in DX projects. She cut her teeth as a reporter, is a long-time technologist, and knows how to tell a story in a gripping way
Light at the End of a Very Dark Year
It was just a year ago that the Coveo offices (and almost all the world) shut down because of the pandemic. In looking back, I see parallels between how we were caught flat-footed…
Is Your Knowledge Management Strategy Ready for 2022?
Looking for knowledge management strategies to futureproof your business? Institutional knowledge continues to be a casualty as boomer-retirements and pandemic-layoffs shelve decades of management know-how. According to Pew Research Center,…
Why Your B2B Ecommerce Catalog Search Is Awful
I asked my sister, who is a B2B buyer for a high tech company, to tell me one thing she hates the most about shopping online on a B2B eCommerce…
Can You Combat the Amazon Factor?
The thought of a 30-something Jeff Bezos hunkering down in his neighborhood Barnes and Noble (ironically) dreaming up an Ecommerce juggernaut would test most of our imaginations. But that fact…
How Search Log Analysis Drove Web Design … and Conversions!
‘Ease of maintenance, sleekness, and modernity.’ That’s the brand promise Formica has made for over a century. And after years of quality service, there is no doubt why Formica Group®…
TSIA Star Awards – Coveo Tech Support Wins!!
We received great news this morning. Coveo won the TSIA Star Award for “Innovation in Support Employee Experience and Loyalty,” in the SMB category. This award recognizes Support Services organizations…
What is a Recommendation System?
In the digital-first world, you can find a recommendation engine everywhere — from Tinder to Netflix. And you may also use a product recommendation engine in your ecommerce stack to…
Create Personalized Experiences for First-Time Visitors
If personalized experiences are the Holy Grail for customer loyalties, data has been the foundation for personalization. In fact, the pundits will all tell you that you need data, lots…
Need to Fix Your Product Search? Use an Agile Index!
In my last piece I wrote about how product catalog search is an artful dance of precision and recall. And like Goldilocks found out, too much of either can be…