I’m a Technical Consultant at Coveo, I drive technical implementation from the initial kickoff slides through to hypercare support, ensuring 100% adherence to the SOW. Working side-by-side with Project Management to mitigate scope creep, I implement solutions on the Coveo Cloud Platform. My expertise ranges from foundational tasks like configuring Query Pipelines to implementing advanced innovations, including Passage Retrieval for Salesforce Agentforce and Commerce for Shopify. My goal is to leverage these technologies to drive tangible efficiency and revenue growth.

Here’s what a day in my life really looks like.

Starting Intentionally, Not Reactively

I think there’s something about how we start our days that sets the tone for everything that follows. And at Coveo, that start feels intentional. Whether it’s the different coffee options, the always-stocked snack bar, or a really solid tea selection (and yes, I’ve tried them all).

So, no surprise here: my day doesn’t start with coffee. I’m a tea person through and through. So, mug in hand, I take stock of what’s happening across projects before letting the day run away with me.

Email and Slack triage

Once I’ve settled in, I scan through Slack and email to make sure there are no surprises:

  • Urgent client issues I need to jump on?
  • Any new requests or updates from project managers, CSMs, or Support agents?

Boards and backlog

Next stop, Azure DevOps (literally my favorite tool ever!) This is where I dig into the work: and look at:

  • What’s blocked?
  • What’s waiting on me?
  • What will hurt the most if I ignore it?

I use this time to reprioritize and to move the right things forward!Daily micro-plan

Once I have a clear view, I lock in my daily focus. 

  • Three non-negotiable client deliverables locked in from Monday’s allocation sync. (Yes, in PS we are organized by “allocation”, it’s how leadership maps out our hours!)
  • Two proactive improvements to get ahead of the curve
  • One “future-me will be grateful” task (documentation, cleanup, or prep)

This is how I avoid getting lost in a wall of tickets and stay focused on work that actually moves a project forward.

Syncing with PMs and Getting Aligned

This is usually my favorite part of the day, and honestly the best time to sync with Project Managers. I’m fresh, context is clear, and it’s the easiest moment to line everything up before work starts to branch out.

I really enjoy working with PMs. These sessions are about syncing into where I am, where they are, and what’s actually happening on the project.

We use this time to get aligned on the essentials:

  • What’s currently in progress
  • What changed since the last sync
  • What the next concrete step is
  • Where things feel blocked or unclear

If something feels off, this is where it surfaces.

  • Calling out risks early
  • Asking for help
  • Making sure expectations are still realistic on both sides (with a bit of good humor)

Configuration, Tuning, and the Invisible Details

Once the PM syncs are done, I switch straight into strike mode. Notifications off, email snoozed, calendar ignored. This is where everything we just discussed turns into something real.

Query pipelines and relevance logic

  • Configuring or refining query pipelines to reflect the agreed use cases and priorities.
  • Adjusting ranking expressions, conditions, and boosts based on what actually matters to users.
  • Testing changes against real queries to make sure results improve in practice, not just on paper.

Custom UI components

  • Implementing custom components when out-of-the-box behavior isn’t enough.
  • Wiring components to the right pipelines, fields, and analytics events.
  • Validating that what we built supports the experience we aligned on earlier.

Instrumentation and verification

  • Making sure analytics events fire correctly for key actions.
  • Sanity-checking data to confirm we can actually measure whether the change worked.

Lunch and Human Mode

This is usually the best part of the day. I try to step away from the screen and reset, at least mentally.

Some days I drag my colleague Avi into a meaningful conversation, usually about a tricky edge case, a design decision, or something we’re seeing repeatedly across projects. Those chats tend to clarify things in a way no meeting ever does.

If Avi’s not around, I take that time to just pause. Whether it’s doing a quick lap around the office or taking a walk around the building, that silence is usually exactly what I need to reset.

On Thursdays, we organize a knowledge transfer session with pizza, and it’s always a great team sync with the Professional Services team. It’s informal, practical, and one of the best ways we share real project learnings across the group.

Projects, Stakeholders, and Trade-offs

This is where most of the client-facing work usually happens. Sometimes it lands in the afternoon, sometimes it replaces the morning PM sync. It depends on the day, the client, and where the project is at.

Client call preparation

Before a client meeting, I try to stay one step ahead:

  • I anticipate the questions they’ll likely ask
  • I prepare supporting materials, screenshots, dashboards, documentationI run quick checks in Coveo to validate assumptions I sometimes take a few preemptive strikes on tricky topics that could derail the conversation

Live client conversations

During calls, I’m balancing technical depth with clarity:

  • Aligning with project managers and Customer Success on scope and next steps
  • Adjusting priorities in real time based on feedback

I’m helping clients make decisions about what to do now, what to postpone, and what will actually move the needle.

Stakeholder updates

After the calls, I translate the messy reality into clear, outcome-focused updates like:

This is how the work stays aligned, visible, and tied back to real business value.

Measuring Progress and Setting Up Tomorrow

You might think this is the part of the day where energy drops, but for me it’s usually the opposite. This is often my most productive window.

Calls are rare at this time, inbox noise is low, and I can finally work through the backlog of things that couldn’t land earlier in the day.

I use this time for quick check-ins with PMs, replying to open questions, validating small decisions, and unblocking things that were stuck in the morning.

Documentation and planning

Before wrapping up, I set my future self up properly:

  • Updating tickets and internal docs with what changed and why
  • Blocking focus time for upcoming deep-work tasks
  • Defining one clear first action for tomorrow morning

The Tools Behind the Work

Once the planning phase is complete, I transition directly into the technical implementation. My workflow is anchored by the Coveo Cloud Platform, which functions as the central hub for managing content sources, security, query pipelines, and analytics dashboards.

For development, VS Code serves as my primary environment, optimized with extensions for Python, ESLint, and the Salesforce Extension Pack. I handle API exploration and validation using Postman and Swagger, while relying on Browser Developer Tools to debug UI behavior and network calls. Finally, I streamline my work within the Salesforce ecosystem using Chrome extensions like Salesforce Inspector and DevTools.

The Variety That Keeps It Interesting

One of the things I really enjoy about this role is the range of technical problems I get to work on.

In the same month, I might be involved in:

  • A project using thePassage Retrieval API, helping teams extract precise answers from long-form content
  • Implementing a custom Atomic component to support a specific UX requirement
  • Supporting anAtomic + Shopify integration for a partner
  • Tuning search behavior across environments to ensure consistency

That mix keeps the work challenging and keeps me learning constantly.

What I Enjoy Most

A few things make this role a strong fit for me:

  • It’s never static. New use cases, industries, and puzzles appear all the time.
  • It’s both technical and human. I solve hard problems and collaborate closely with clients, colleagues, and product teams.
  • I see impact. When a client tells me their agents are faster or customers are finally finding what they need, that’s incredibly rewarding.

I get to connect dots. What I learn on one project often unlocks solutions for another.

The Business Value Behind the Day-to-Day

Ultimately, my work contributes to tangible outcomes.

For customers

  • Faster answers
  • More relevant recommendations
  • Fewer dead ends and smoother journeys

For employees and agents

  • Less time searching across systems
  • More time helping customers and creating value

This role puts me right in the middle of that team effort. I work across data, user experience, and strategy, and most of the impact comes from aligning people around the same problem and moving forward together.

Conclusion

Why It’s Beautiful to Join Coveo

Beyond the great views and the perks, what I truly value is the structured collaboration across every department. I’ve encountered many complex challenges where I initially felt stuck, yet I was never left to solve them alone. Time and again, colleagues from ML, R&D, or the Indexing team stepped in to collaborate and work through the problem with me.

One example that stands out is when I had to implement a custom integration requiring a highly specialized authentication key structure. I reached out to the Security team, and together we designed a solution that met the client’s requirements without compromising safety. It was a great example of how technical needs and security expertise come together to solve real-world problems.

Because of this culture, the work is never static. I’m constantly learning, exploring new ideas, and growing my skill set. If you’re someone who enjoys a challenge, not just any challenge, but one you genuinely want to overcome, then Coveo is absolutely the place for you.

Want to be part of the Coveo’s Professional Services team? Join the Coveolife today!