What Is Federated Search?
Federated search is a critical first step for information retrieval and knowledge management. But it alone likely won’t be enough for most organizations’ enterprise search needs. Let’s break it down.…
About Rachel Schultz
Rachel Schultz is the Content Marketing Manager at Coveo. She blends her background in journalism seamlessly with her B2B marketing expertise and obsession with data to create compelling content for the Coveo community. When she’s not working, you’ll find her reading (strictly non-fiction), hanging out with her puppy or taking in all NYC has to offer with her husband.
Self Service Search vs. Case Deflection: What’s the Difference?
$1,500,000 per month. This is how much Tableau Software saved after using Coveo to power their self service search portal and deflecting cases from their contact center. To translate your…
The New Remote Contact Center Workforce: 3 Ways to Adapt
In just 16 days, Salesforce went from just 216 agents working from home to more than 2,800. And they’re not alone. With the new imperative to social distance, Customer Service…
Help Customers Help Themselves: 3 Digital Self Service Strategies that Work
We’re in a new era of doing business. With more than 1.5 billion people under stay-at-home orders, retail stores shuttered across the globe and customer service agents now part of…
Digital Leadership Through Crisis: How to Succeed in the New Reality
Last week, our CEO Louis Tetu held a live webinar with Jim Roth, EVP, Customer Support at Salesforce, on how companies need to deal with the immediate impact of the…
Update from the Coveo Impact Team
Following the increase in severity of the Covid-19 outbreak around the world and in North America, our leadership team has now decided to reimagine both Coveo Impact Boston (April 9)…
3 Unexpected Benefits of Support and Product Team Collaboration
The customer service and support team is on the front lines, directly speaking with customers, discovering their issues, unearthing new solutions. The product team, on the other hand, can feel…
Everything You Need to Know about the Coveo for Salesforce Winter ’20 Release
Neil Kostecki, our director of product management for Coveo for Salesforce, sat down with us to discuss the latest feature release, the Coveo for Salesforce Winter ‘20 Release. This release…
5 Key Takeaways from Formica
“The Machine Learning aspect of Coveo is really helping us take our customers on a journey by allowing us to recommend products for them.” – Blake Shipley, Marketing and Technology…
How Tableau Reduced Support Costs With Case Deflection
One point five million. That was the monthly savings that Tableau’s Senior Program Manager of User Experience Dave Jobling saw after implementing Coveo AI-powered search and recommendations on its customer…