Blending Short-Term Survival with Medium-Term Strategy
How do you adjust your immediate plans when dealing with an uncertain future? Be relevant in every channel of interaction and re-imagine your self-service strategy.
Martin Hill-Wilson is a Customer Service, CX & AI Engagement strategist and facilitator. He provides keynotes, masterclasses and transformation frameworks on omni-channel contact strategy, customer based quality management, emotive CX for Customer Interaction and AI driven customer service.