David is director of product marketing for Coveo’s Intelligent Customer Service solutions. He has more than 16 years of experience in the customer support industry having served in various product marketing positions supporting CRM, contact center and community management solutions. David is a certified community manager and has penciled in KCS certification for 2017. He lives in Austin, Texas.
The Burning Man of Enterprise Software. The SXSW for Cloud Computing. The COMDEX for the 21st Century. Whatever you call Dreamforce, just don’t call it hype. Each year 170,000 Trailbazers…
Have you ever stopped to think about the the value of your organization’s collective knowledge? If your customers and support engineers can’t access the right content (knowledge articles, documentation, videos,…
Not all customer communities are equal. Does yours stack up? Today’s consumers have access to more knowledge and options than ever before. This has resulted in a complete shift in…
Each year Coveo participates in Technology Services Industry Association’s (TSIA) bi-annual event, Technology Services World. This fall, TSW rolled into Vegas for three days of industry best practices around the…
