Professional services

Committed to Your Success

Our experts work closely with you every step of the way – from implementation to training and ongoing consulting – to outfit your business for success. The combination of our proven IDEAS (Initiate. Define. Execute. Appraise. Success.) methodology and deep domain expertise in search helps you maximize your Coveo implementation, create value, and generate results.

Customer Success

Our Customer Success team is here to help you succeed from day one.

The Customer Success team partners with you to optimize your Coveo strategy and achieve the business transformation you are seeking. 

The team ensures that your adoption and success criteria are quantified and measured with advanced analytics and real-life usage and experiences.


Whether you’re implementing Coveo for the first time, upgrading to a new version, scaling your deployment, looking to implement new features, or seeking to integrate the solution into another enterprise system, Coveo’s team of experts can help.

During the solution design and implementation process, Coveo’s team works closely with you to ensure a smooth program delivery. Collaboration tools are available to give you full visibility into the deployment.


Our team of expert consultants is fully equipped to provide 24/7 remote services for your Coveo solution to manage the ongoing success of your Coveo implementation.

As part of the complete turnkey experience, our team will not only manage your implementation, but also provide regular health reports.

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First, understand the complete Coveo Platform and gain the competencies that will ensure valuable results.


Second, create search experiences that are tailored to the needs of your various audiences. Requirements for one, are not the requirements for all.


Last, by focusing your Coveo implementation towards defined tasks and processes, enhance engagement across all audience types.

The Coveo Training Framework

Our flexible, modular and tailored curricula will easily fit your timeframes, formats and audiences. Our training programs cover key competencies -- User Experience, Index Administration and Content Integration – for roles including Requirements Analysts, Search Experts, Usage Analysts, Index Administrators, Content Administrators and Content Developers. Participants gain skills and knowledge to optimize the value your organization gains from your Coveo implementation.

  • Webcast
  • On-Site
  • Hands-on Labs
  • GoToTraining
  • Tutoring
  • Hosted

Coveo Training Packages

System Administration — 2 days

  1. Installation Training
  2. Configuration Training
  3. Management Training
  4. Optimization Training
  5. Content Crawler Implementation Training
  • Learn all Coveo Platform components
  • Understand different user experiences
  • Solid understanding of indexing process
  • Platform governance and advance usage

Usage Analysis — 2 days

  1. Search Expert Training
  2. Requirements Analysis Training
  3. Adoption Methodologies Training
  4. Index Administration Training
  5. Search Analytics Crawler Implementation Training
  • Gain deep knowledge of indexed content
  • Troubleshoot access issues
  • Identify best implementation practices

Content Development — 3 days

  1. Requirements Analysis Training
  2. Index Administration Training
  3. Content Integration Training
  4. Access Point Development Implementation Training
  5. Access Point Implementation Training
  • Basics on operation Coveo
  • Understanding varying integration scenarios
  • Solid understanding of indexing process
  • Know and use the development models: UI, Objects, Events

Coveo Platform — 4 days

  1. System Administration Package
  2. Content Development Package
  3. Content Crawler Development Training
  • Learn all Coveo Platform components
  • Understand varying user experiences
  • Solid understanding of indexing process
  • Platform governance and advance usage
  • Understand different integration scenarios
  • Know and use the development models: UI, Objects, Events

Get the most from Coveo

Our training packages are supported by print and electronic materials and are delivered by instructors who average 10 years of IT solution training and consulting experience.

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