The New View

Composite information mash-ups and
search-powered dashboards reveal a whole
new perspective

Find out how your business can benefit from enterprise search

Introducing Coveo Customer
Information Access Solutions v2.0

Providing Customer Support and Professional Services agents,
managers and executives with actionable information that drives
customer satisfaction and operational efficiency

Learn more about CIAS Customer 360 and Dashboard Analytics

Start accessing information

Unified search harvests existing IT systems to cut costs and power business processes

Transform your business with customer information access

Search is hard

We make it easy with free Expresso entry-level search – to grow employee productivity 20%

Find out how your business can benefit from Expresso

Want to cut costs and increase customer loyalty?

Search powers a new paradigm in customer service

Transform your business with Customer Information Access

Enterprise Search
Platform
Expresso
Search
Customer Information
Access Solutions
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Why Coveo Enterprise Search

Coveo's next-generation approach to enterprise search provides a more sophisticated, and yet more agile to deploy and customize, enterprise search platform and business solutions to help organizations dynamically access, analyze, and leverage information and knowledge.

Our Enterprise Search Platform and Customer Information Access solutions power business processes with information and knowledge stored across the enterprise, in virtually any system, whether in the cloud or on enterprise servers—all without moving data. Companies can also get started at no cost, with Expresso, a free, entry-level enterprise search solution.

Coveo's unified indexing layer creates the ability to combine structured and unstructured data from disparate respositories into dashboards and mashups with real-time analytics that may provide a whole new perspective on your business processes.

Spotlight Video: “Outlook Sidebar” Spotlight Video
Unified Enterprise Information Access
via the Coveo Outlook Sidebar





Coveo Solutions Generate Immediate Value

Moving far beyond traditional search, Coveo offers the most flexible, economically scalable and agile to deploy enterprise search solutions available on the market today.

Coveo enterprise search solutions provide actionable intelligence on business processes and information that generate immediate value. In fact, a Fortune 100 financial services firm recorded a seven day ROI on its first implementation of Coveo solutions.

Whether you're a Fortune 100 company or a SMB, Coveo has a solution to meet your unique needs.

The Coveo Enterprise Search Platform provides the flexibility, scalability and security you need to address a wide variety of business uses – from collaboration and productivity to facilitating compliance, innovation and even sales optimization.

Our Customer Information Access Solutions optimize call center operations and customer self-service, reducing costs while increasing customer loyalty and satisfaction.

Coveo Expresso gives SMBs and departments of large enterprises the industry's most feature rich and yet free, entry-level enterprise search solution. Expresso can be downloaded and configured in less than an hour, enabling employees to become more productive nearly immediately.

Business Uses:
  • Customer Service
  • Customer Self-service
  • Innovation
  • Collaboration
  • Sales Optimization
  • Expertise Finding
  • Compliance and Investigations
  • Knowledge Management

Unified Information Access To:
  • CRM & Support Systems
  • Email & Archives
  • Intranet & Documents
  • SharePoint & File Shares
  • Social Media
  • Enterprise Systems
  • Databases

Get started with Enterprise Search – risk- and cost-free

Coveo Expresso – free entry-level search

Free Expresso™ gives you powerful enterprise search capabilities that can serve as either an entry point to advanced enterprise search for a mid- to large-sized organization, or can be all that a small business or a department needs to be more productive right away. Expresso helps employees access information in email, on their desktops, and in file shares and SharePoint quickly and easily. Expresso's Outlook Sidebar and Floating Desktop Search Bar enable users to search without leaving their favorite programs.

Start working with search outside the box. Download Expresso now

Expresso video Coveo Expresso Video
Coveo Expresso Download Free Expresso

Proof of concept – advanced enterprise search

Get started with a risk-free Coveo Enterprise Search Proof of Concept, that will quickly and easily index and search your company's data—no matter where it is stored—globally. Experience first-hand the agile deployment and flexibility of the Coveo Enterprise Search Platform in your own environment.

I’d like to know more about a risk-free Proof of concept

Platform guided tour Coveo Enterprise Search Platform guided tour
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Events
Gartner Enterprise Search 2.0: Business Impacts, Roadblocks and How to Break Through
Gartner The New View of Customer Support: Dynamic Intelligence Informs Every Interaction
CRM CRM Roundtable: Speed to Knowledge Improves Speed to Profits
More...

Webinar Featuring Gartner Analyst Whit Andrews
Enterprise Search 2.0: Business Impacts, Roadblocks and How to Break Through

WEBINAR DETAILS:
Date: September 1, 2010
Time: 12:00-1:00pm EDT/GMT -4

Register Now
CA - Success Story

Imagine a 10% increase in customer satisfaction or a 50% reduction in case resolution time.

For our customers, this is reality. How would results like this improve your bottom line? Let us calculate the economic impact Coveo can have on your business.

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