Intelligent Self-Service

Engage your customers with greater relevance and immediacy, where and when they want it.

Deliver effortless and engaging experiences

Increase customer satisfaction through successful self-service and easy access to the best information, from everywhere.

Boost case deflection by anticipating and recommending the most relevant search terms, information, and results.

Scale your customer support operations with engaging and continuously optimized self-service experiences.

Self-learning search automatically recommends the best information, every time.

Visitors to the portal love the new search experience. -- SunGard Public Sector

Access

Access information from across your entire ecosystem then personalize the user experience.

Recommend

Understand the customer’s context and issue and recommend relevant content.

“Coveo Reveal will help us create even better experiences for our partners automatically, without us having to analyze the analytics and manually tune the engine. Preliminary results look very good.”

Learn

Continuously learn users' intent and what really matters to them to improve insights over time.

See how world-class organizations leverage the power of Coveo.

Intelligent Search for Community Cloud and Lightning Communities

Why Coveo?

Makes information searchable and mashable at scale by bringing fragmented content from everywhere in a unified, secure and encrypted index.

Suggests the most relevant information to customers, based on their queries, profiles, context and intent.

Measures and improves customer adoption with role-based UI design, usage analytics and machine learning.

Turn Your Support Portal Into a Self-Service Engine

On-Demand Webinar

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Recommendations for Improving Self-Service – Interview with TSIA

Blog Post

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Coveo is recognized as a Leader in enterprise search for two years in a row.

Coveo for Salesforce is a KCS Aligned v5 Product

2016 CUSTOMER magazine Product of the Year Award

CRM Watchlist Award Winner, 2012-2016

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