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Thank you for requesting more information on Coveo for Advanced Enterprise Search. A Coveo product specialist will be in touch with you shortly to learn more about your needs and (if applicable) discuss next steps for a risk-free proof-of-concept (POC).

We look forward to working with you!

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Coveo forCustomer Service & CRM

Your customer service agents and community portal must give the right answers – which are there…somewhere.
Need help finding them?

Your customers are becoming increasingly knowledgeable, they have no time to waste and expect you to solve their case efficiently. Simply put, relevance and responsiveness must drive your Customer Service performance. If you feel that your current CRM, knowledge base or community portal is doing a good job at this, then read no further. However, if you’re struggling at responding to the toughest cases while controlling costs and making your customers happy, then you need Coveo.

Why Coveo
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Solve cases faster with contextual solution and expert recommendations

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Improve customer satisfaction by surfacing relevant self-service content

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Reduce support costs by boosting agent competency and increase case deflection online

Coveo finds the knowledge required to speed up case resolution wherever it is, within and way beyond the knowledge base.

Translation: we will find and surface case-relevant knowledge from anywhere among your IT mess, help your agents and customers find the right answers and experts, and radically improve service KPIs!

Our technology automatically “reads” case information and established context, instantly retrieves contextually-relevant content and experts and displays it within your CRM (like Salesforce for instance), or within a separate panel display.

Coveo creates context-relevant information mash-ups, no matter where the information is, combined with advanced enterprise search and navigation abilities that bring your entire knowledge ecosystem at your agents and customers’ fingertips.

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Mash up relevant information from anywhere in real time

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Secure crawlers and connector framework

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Integrate to your security system seamlessly

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Let every user navigate and find content easily

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Locate experts who can help, via their past contributions

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Implement and deploy smoothly onto your existing systems

Customers Success Stories

Read Case Studies

2014 CRM Excellence Award for Product of the Year

2014 Service Leader Award

It’s possible for us to win more deals because we have the surrounding information available at our fingertips. Small and mid-sized business owners and executives trust us with their most important business transactions – selling, buying or financing their companies. We need the right information at the right time to ensure their greatest success, and Coveo helps us to do that, right in Salesforce.

Gerard Snippe, IT Manager, Rembrandt & MBO