Your customers are becoming increasingly knowledgeable, they have no time to waste and expect you to solve their case efficiently. Simply put, relevance and responsiveness must drive your Customer Service performance. If you feel that your current CRM, knowledge base or community portal is doing a good job at this, then read no further. However, if you’re struggling at responding to the toughest cases while controlling costs and making your customers happy, then you need Coveo.Why Coveo
Solve cases faster with contextual solution and expert recommendations
Improve customer satisfaction by surfacing relevant self-service content
Reduce support costs by boosting agent competency and increase case deflection online
Translation: we will find and surface case-relevant knowledge from anywhere among your IT mess, help your agents and customers find the right answers and experts, and radically improve service KPIs!
Our technology automatically “reads” case information and established context, instantly retrieves contextually-relevant content and experts and displays it within your CRM (like Salesforce for instance), or within a separate panel display.
Coveo creates context-relevant information mash-ups, no matter where the information is, combined with advanced enterprise search and navigation abilities that bring your entire knowledge ecosystem at your agents and customers’ fingertips.
Mash up relevant information from anywhere in real time
Secure crawlers and connector framework
Integrate to your security system seamlessly
Let every user navigate and find content easily
Locate experts who can help, via their past contributions
Implement and deploy smoothly onto your existing systems
2014 CRM Excellence Award for Product of the Year
2014 Service Leader Award
“It’s possible for us to win more deals because we have the surrounding information available at our fingertips. Small and mid-sized business owners and executives trust us with their most important business transactions – selling, buying or financing their companies. We need the right information at the right time to ensure their greatest success, and Coveo helps us to do that, right in Salesforce.”
Gerard Snippe, IT Manager, Rembrandt & MBO