Your customers are becoming increasingly knowledgeable, they have no time to waste and expect you to solve their case efficiently. Simply put, relevance and responsiveness must drive your Customer Service performance. If you feel that your current CRM, knowledge base or community portal is doing a good job at this, then read no further. However, if you’re struggling at responding to the toughest cases while controlling costs and making your customers happy, then you need Coveo.Why Coveo
Solve cases faster with contextual solution and expert recommendations
Improve customer satisfaction by surfacing relevant self-service content
Reduce support costs by boosting agent competency and increase case deflection online
Discover how Coveo’s technology improves
knowledge management and case resolution within the Salesforce solutions.
Translation: we will find and surface case-relevant knowledge from anywhere among your IT mess, help your agents and customers find the right answers and experts, and radically improve service KPIs!
Our technology automatically “reads” case information and established context, instantly retrieves contextually-relevant content and experts and displays it within your CRM (like Salesforce for instance), or within a separate panel display.
Coveo creates context-relevant information mash-ups, no matter where the information is, combined with advanced enterprise search and navigation abilities that bring your entire knowledge ecosystem at your agents and customers’ fingertips.
Mash up relevant information from anywhere in real time
Secure crawlers and connector framework
Integrate to your security system seamlessly
Let every user navigate and find content easily
Locate experts who can help, via their past contributions
Implement and deploy smoothly onto your existing systems
“Visitors to the portal told me they love the new search experience.”
Chris Harrington, IT Applications Manager, SunGard Public Sector
2014 CRM Excellence Award for Product of the Year
2015 CRM Watchlist Award