Coveo machine-learning is the self-learning technology in the Coveo platform that makes Intelligent Search even smarter. It continuously analyzes your visitors’ click stream data and behaviour patterns captured by search usage analytics, then accurately delivers relevant content that is most likely to drive conversions and ensure self-service success. Watch our video to learn more.
Learn how Brocade uses intelligent search to give both its customers and support engineers easy access to the right information at the right time and put itself on the path to a 40% case deflection rate.
Watch this four-minute interview to learn how WatchGuard uses Coveo for Salesforce to increase the case deflection rate on its self-service site from 3% to 11% within a few months.
Customer service is a high-stakes game these days. Customers will pay a premium for exceptional service, and won’t think twice about turning to your competition when they don’t get it. So what does it take to deliver? It takes the power of Coveo.
See how Coveo’s intelligent search application for Salesforce works on Salesforce portals, communities, and the new Lightning communities.
Find out how Salesforce uses Coveo intelligent search and usage analytics on its Success Community to increase its case deflection rate from 3% to 20%. Excerpt from Coveo at Dreamforce 2015 session.
Learn why and how VMware uses Coveo Intelligent Search on its partner portal, which serves 75,000 partners, to overcome several common self-service challenges with amazing results. Excerpt from Coveo at Dreamforce 2015 session.
Watch both Salesforce and VMware share how they increased self-service success and achieved their business goals with Coveo’s intelligent search app for Salesforce. Full recording of Coveo at Dreamforce 2015 session.
Sonus is a leading provider of SIP-based communication equipment. Implementing Coveo for Salesforce Service and Community Cloud Editions has enabled it to deliver on-demand knowledge to its more than 100,000 customers and 900 customer support analysts and Sonus expects to see a 20% improvement in self-service resolution rates and increase in CSAT scores.
Companies looking to improve customer self-service and optimize agent-assisted support should consider a unified search solution which delivers high ROI and specifically addresses the KM challenges faced by service organizations today. Read this report to learn why and how easy it can be to deploy a unified search solution.
Successful omni-channel customer service and support requires that your customers and support analysts have swift and actionable access to the relevant knowledge they need. Find out how intelligent search technology is the only way to give your customers and employees secure, relevant role- and context-aware knowledge – and how it can increase CSAT and reduce your support costs by 25%.
Rembrandt Fusies & Overnames (Mergers & Acquisitions) is a leading independent corporate finance advisor for privately-owned companies in the Netherlands. Rembrandt uses Coveo for Salesforce to put deal-related information and expertise at their financial analysts’ fingertips to help them better serve customers and win more deals.
A global leader in energy management serving multiple market segments, this company is using Coveo for Salesforce to develop a scalable knowledge management strategy for the company’s global support organization. Implementing Coveo’s solution has enhanced support agents’ ability to provide personalized advice for each customer, helped the company better identify emerging customer needs, and increased both customer and employee satisfaction.
EXFO is the leading provider of next-generation test and service assurance solutions for wireline and wireless network operators and equipment manufacturers in the global telecommunications industry. EXFO’s continued growth and success depends on the quick response and shared knowledge of its service agents, and on the highest satisfaction of its customers.
Drive successful online self-service, improve contact center productivity and increase customer satisfaction by delivering the best information and knowledge, securely, with Coveo’s intelligent, unified search application for Salesforce.
Turn your Salesforce communities into self-service engines with proactive recommendations of relevant, context-aware content and experts – from across your enterprise systems and applications – to your community members in real-time.
Empower your team members to solve cases faster with role-aware and unified views of all case-resolving information from Chatter, Salesforce Knowledge, Oracle, SharePoint, Lithium and more, right inside their Service Cloud consoles.
Ensure your customers and support team always have the information they need, when they need it, by optimizing knowledge access, spotting and filling content gaps, and more, using Coveo’s powerful and user-friendly usage analytics engine.