Coveo for Salesforce

Intelligent Search for Salesforce

Provide your customers, employees and partners with unified, consumer-like search across all of the information they need from throughout your enterprise, and automated content recommendations based on each user’s task-at-hand.

For Salesforce Community Cloud

Drive self-service success and improve satisfaction on your customer, employee and partner communities with unified access, self-learning search and proactive suggestions to all useful content, even if it resides beyond your Salesforce Community.

  • Customers can help themselves with proactive and personal recommendations to the best answers and information.
  • Partners leverage your community as a hub to access all sales enablement content.
  • Employees become more proficient and successful with role-aware knowledge and recommended experts.
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For Salesforce Service Cloud

Empower your support professionals to deliver great service experiences by providing them swift access to the most relevant content and experts from across your enterprise systems, without leaving their Service Cloud consoles.

  • Upskill your support professionals as they work with proactive suggestions to the information and experts that matter to each and every case.
  • Support centers become more efficient and productive with shorter training times, faster case resolution and fewer escalations.
  • Customers are more satisfied when they get fast and accurate solutions from your support professionals, enhancing your brand and customer loyalty.
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For and Lightning Apps

The Salesforce Platform lets every company quickly build powerful business apps. With Coveo you can bring unified, secure, intelligent search into the apps you create.

  • IT teams are able to bring consumer-like search experiences to the apps they build, on any device, while avoiding costly data migration or cleansing projects.
  • Customers are more engaged with intuitive search experiences that proactively recommend relevant content as they use your app.
  • Employees are more effective using Salesforce as their go-to resource when it directs them to all of the relevant information, social conversations, and content assets they need from across your organization in their flow of work.
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Search-Powered Customer Success

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Salesforce Implementation Partners

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Coveo for Salesforce is a KCS Aligned v5 Product

2016 CUSTOMER magazine Product of the Year Award

Coveo is Proud to be an Official Salesforce Partner

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