Contact Centers

Make your agents more proficient by putting the most relevant case-specific content at their fingertips, as they engage with customers. Improve first-call resolution, C-SAT, and make your agents more knowledgeable too.

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Recommend the most relevant content in the moment

Coveo AI-powered search securely unifies and ranks content across your organization, to recommend the information most likely to resolve a case.

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Upskill agents to be more proficient

As more relevant knowledge is automatically presented to your agents, they become more proficient in solving complex issues without escalation. More challenging work keeps agents motivated to perform at the highest levels in your support organization.

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Reduce attrition and protect brand

As a KCS-aligned product, Coveo helps insure agents maintain ownership of their cases without handing off cases to tiered support. This methodology helping lower agent turnover and instills staff loyalty ultimately providing your brand with trusted ambassadors on the support front lines.

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Related Resources

cBlog Post

New Survey Reveals Harsh Realities for Contact Centers

This week we announced new research that reveals some harsh realities for today’s contact center.

cOn demand webinar

5 Ways to Upskill Your Agents with Search

Watch this webinar to learn the five ways search can upskill your agents, make them great at their job, and boost contact center performance. Using real-world examples and live demos, this webinar explores how unified, proactive search can transform your contact center.

Learn more about our Contact Centers solution

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