Make your agents more proficient by putting the most relevant case-specific content at their fingertips, as they engage with customers. Improve first-call resolution, C-SAT, and make your agents more knowledgeable too.
Coveo AI-powered search securely unifies and ranks content across your organization, to recommend the information most likely to resolve a case.
As more relevant knowledge is automatically presented to your agents, they become more proficient in solving complex issues without escalation. More challenging work keeps agents motivated to perform at the highest levels in your support organization.
As a KCS-aligned product, Coveo helps insure agents maintain ownership of their cases without handing off cases to tiered support. This methodology helping lower agent turnover and instills staff loyalty ultimately providing your brand with trusted ambassadors on the support front lines.
This week we announced new research that reveals some harsh realities for today’s contact center.
Watch this webinar to learn the five ways search can upskill your agents, make them great at their job, and boost contact center performance. Using real-world examples and live demos, this webinar explores how unified, proactive search can transform your contact center.