Coveo delivers relevant content from any system, for any user, directly within Salesforce
Coveo is enabling a knowledge revolution within Salesforce by automatically bringing contextually relevant resolution knowledge, from across the enterprise and beyond, directly into view for agents and customers.
Helping companies become more relevant and responsive to their customers is our mission; with Coveo for Salesforce, we are achieving that goal for organizations around the world.
Our revolutionary platform securely connects with the collective information fragmented across any cloud-based, social, and on-premise systems, to federate and harness structured and unstructured information. Our relevance engine takes this unified information and injects only relevant knowledge into the context of every user, delivering real-time actionable insights to solve cases, whether agent-assisted or via customer self-service.
Now, agents no longer need to leave Salesforce to have access to the most contextually relevant knowledge, and customers can access your entire knowledge ecosystem via your self-service Salesforce Communities and Portals. Both can now investigate and solve cases at light speed, increasing satisfaction, loyalty and collaboration.
Coveo enables Salesforce to become the ultimate knowledge hub for all information access, driving user adoption and customer service metrics to unprecedented levels.
“ With Coveo, our users no longer search, they simply find what they didn’t know to look for. ”
IT Manager, Rembrandt & MBO (division of Rabobank)
|Search UI Configurability, integration points, extensibility|
|Relevance Flexibility, configuration, contextualization|
|Security Early-binding, late-binding|
|Connectivity # of connectors, configurability, scalability||n/a|
|Faceted Search Speed, search within, computed fields, automatic ranges||n/a|
|Integration with Salesforce Console, Community, Mobile||n/a|
|Indexing of Salesforce Objects, content, Chatter, Knowledge, multiple orgs|
|Text Analytics Extraction, sentiment||n/a|
|Advanced Search Auto completion, tagging, phonetics, regex search|
|Usage Analytics Custom events, reports, APIs||n/a|