Videos & Demos

Case Study Videos

Intelligent Self-Service Experiences that Triple Deflection Rates


Watch both Salesforce and VMware share how they increased self-service success and achieved their business goals with Coveo’s intelligent search app for Salesforce. Full recording of Coveo at Dreamforce 2015 session.

How VMware Improved Self-Service for Its 75,000 Partners


Learn why and how VMware uses Coveo Intelligent Search on its partner portal, which serves 75,000 partners, to overcome several common self-service challenges with amazing results. Excerpt from Coveo at Dreamforce 2015 session.

How Salesforce Increased Its Case Deflection Rate with Intelligent Search


Find out how Salesforce uses Coveo intelligent search and usage analytics on its Success Community to increase its case deflection rate from 3% to 20%. Excerpt from Coveo at Dreamforce 2015 session.

Product Demos

Introducing the Coveo Enterprise Search Platform


Watch this brief introduction to the world’s most complete, secure, and flexible enterprise search platform.

In-Depth Demo: Coveo for Sitecore 7


Learn how Coveo for Sitecore transforms website and e-commerce experiences for optimal customer engagement; seamlessly integrated within Sitecore Customer Engagement Platform’s most recent release 7.

Overview of Intelligent Search for Salesforce


Drive successful online self-service, improve contact center productivity and increase customer satisfaction by delivering the best information and knowledge, securely, with Coveo’s intelligent, unified search application for Salesforce.

Successful Self-Service on Your Salesforce Communities


Turn your Salesforce communities into self-service engines with proactive recommendations of relevant, context-aware content and experts – from across your enterprise systems and applications – to your community members in real-time.

Intelligent Search for Support Professionals in Salesforce Service Cloud


Empower your team members to solve cases faster with role-aware and unified views of all case-resolving information from Chatter, Salesforce Knowledge, Oracle, SharePoint, Lithium and more, right inside their Service Cloud consoles.

KPI-Driven Search Analytics for Support Managers


Ensure your customers and support team always have the information they need, when they need it, by optimizing knowledge access, spotting and filling content gaps, and more, using Coveo’s powerful and user-friendly usage analytics engine.

Product Videos

Upskill Your Business with Intelligent Search


Find out how intelligent search taps into your organization's collective knowledge to make your employees and customers dramatically more proficient, productive and successful.

Introduction to Coveo for Salesforce


Built directly into the Salesforce UI, Coveo creates 360º views of customers, cases and prospects with data from custom fields as well as outside Salesforce. No IT required, and no strings attached.

Exceptional Customer Service Powered by Coveo


Customer service is a high-stakes game these days. Customers will pay a premium for exceptional service, and won’t think twice about turning to your competition when they don’t get it. So what does it take to deliver? It takes the power of Coveo.

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