Increasing agent adoption and changing agent behaviour is hard. It’s not just about introducing new technology and offering better search capabilities. It’s a journey, one that requires your people, processes and technology working together. A holistic agent experience captures user activity, studies the data, and enables you to make informed choices and take action.
Watch this webinar replay to help you get the most from Coveo in the Salesforce Service Cloud. During the session you'll learn:
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