Strategies to Achieve KCS Successwith Intelligent Search

Watch this webinar to learn from KCS thought-leader Jennifer MacIntosh on how service innovators around the world are using intelligent search technologies coupled with user-powered knowledge management approaches to help drive KCS success. You'll Learn:

  • Why customers & analysts are your best knowledge managers, and how to make KM effortless for them
  • How to build & optimize your knowledge base as you solve customer issues
  • How to easily unify data across multiple repositories into a single view and create knowledge articles with a single click
  • What knowledge analytics you really need to care about for KCS success

Discoverer how to integrate KCS practices with your self-service programs and support center operations today.


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Strategies to Achieve KCS Success with Intelligent Search

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