A customer experience transformation can seem like a herculean task. There is no doubt that it is complex due to the number of people, processes, and technologies involved. This type of transformation is new for many organizations, and ignored by most due to not fully understanding the business value or where to begin.
Don’t make this mistake. In this June 2017 Forrester report, you will discover five essential steps that will help your organization to know where to begin, define an end state, and progress through the transformation with ease.
With it, your organization will be enabled to:
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