Are you unsure if the demand exists with your customers to justify an investment in self-service support or are still struggling with where to start? The answer is yes and the time is now.
Before you embark on your self-service journey and implement a community solution, laying the foundation to ensure self-service success will truly enhance customer satisfaction and help to avoid the hiccups that drive satisfaction down. Coveo has partnered with Perficient in offering a guide for doing so.
In it you will learn:
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