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Case Studies

Customer success. Powered by Coveo.

Fortune 50 Healthcare Company Connects the Long Tail of Knowledge with Coveo

To support its global expansion, the medical device and diagnostics division of this Fortune 50 Healthcare Company partnered with Coveo to speed time-to-competence of new customer support agents. After implementing Coveo for Knowledge Management, which equipped its agents with unified access to the organization’s collective knowledge and information on the go, the customer support organization is seeing significant improvements in its training and customer service metrics.

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Global Leader in Energy Management Uses Coveo for Salesforce to Increase Agent Productivity

A global leader in energy management serving multiple market segments, this company is using Coveo for Salesforce to develop a scalable knowledge management strategy for the company’s global support organization. Implementing Coveo’s solution has enhanced support agents’ ability to provide personalized advice for each customer, helped the company better identify emerging customer needs, and increased both customer and employee satisfaction.

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American Society of Anesthesiologists Optimizes Search on its Website with Coveo for Sitecore

With a membership base of more than 51,000 physicians, residents and students worldwide, the American Society of Anesthesiologists (ASA) depends on its website to provide members with the right piece of research, in real time. Learn how the ASA uses Coveo for Sitecore to deliver highly relevant content and dramatically improve the website search experience for its members.

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EXFO Connects Content Aware-Knowledge with Coveo for Salesforce

EXFO is the leading provider of next-generation test and service assurance solutions for wireline and wireless network operators and equipment manufacturers in the global telecommunications industry. EXFO’s continued growth and success depends on the quick response and shared knowledge of its service agents, and on the highest satisfaction of its customers.

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Fortune 50 Healthcare Company – A Story of Knowledge Management Transformation

With operations throughout the world, this Fortune 50 began a journey to transform its Knowledge Management to increase innovation, competitiveness and productivity. With the help of Advanced Enterprise Search from Coveo, hundreds of the company’s workers harness their collective knowledge through millions of documents, saving valuable time and increasing productivity. They can now access their knowledge ecosystem with 20/20 vision.

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KeyBank Unlocks Relevant Internal Knowledge, Improves Results and Usage with Coveo for Advanced Enterprise Search

The bank’s 15,000 employees need easy access to relevant content throughout the bank’s extensive internal knowledge base. With the help of Coveo for Advanced Enterprise Search, Key’s employees find it much easier to find the content they need.

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Majedie Asset Management Improves its Return on Knowledge with Coveo

With the help of Coveo, Majedie now has a consolidated view of relevant contextual information, allowing greater insights for more informed decisions. Collective knowledge has now become one of the greatest assets in its portfolio.

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TSIA Improves Search Results, User Experience, and Member Satisfaction with Coveo for Advanced Enterprise Search

Prior to Coveo, employees – much less members – could not easily find the content they needed on TSIA’s website. With the help of Coveo for Advanced Website Search, TSIA was able to improve its search results, increase member satisfaction and enhance the user experience.

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Adding Organization, Customization and Insight to One of America’s Largest Public Policy Research Repositories

With the help of Coveo and Velir, Brookings was able to organize its Sitecore web content, improve user experience and reach new milestones for site content and traffic.

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Harris Corporation Increases Productivity with Coveo for Advanced Enterprise Search

In the Government Communications Systems Division at Harris Corporation, engineers needed a more effective way to tap existing knowledge and avoid duplicating work. With the help of Coveo for Advanced Enterprise Search, Harris increased productivity, realized notable ROI and unlocked value from existing assets.

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CAIJ raises the bar with Coveo’s personalized website search

CAIJ selected Coveo for its intelligent unified indexing technology and its ability to index any data format, including HTML documents and MARC records, the international standard for the description of bibliographic items developed by the Library of Congress.

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Rembrandt & MBO Generate Actionable Insight with Coveo for Salesforce

Rembrandt and MBO partners struggled to access highly relevant, consolidated information and communications about their transactions, as well as similar transaction histories which could provide key knowledge and influence decisions about current transactions.

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L’Oreal lifts employee productivity with Coveo for Advanced Enterprise Search

The L’Oreal Switzerland operation is one of many branches around the world. As product, customer and other information about its myriad product lines, its customers and research proliferated over the years, it became challenging for employees to locate the information necessary to better develop, market and sell products.

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Federated Service Knowledge Supercharges Field Service Operations

With a rapidly expanding portfolio of high-tech products in an industry locked in a mad dash with Moore’s Law, Tokyo Electron’s field service team needed a next-generation solution to speed the identification and retrieval of critical engineering and service information from a growing and highly decentralized global knowledge infrastructure.

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CA Technologies Increases Customer Centricity with Coveo for Advanced Enterprise Search

CA Technologies, an IT management software and solutions company, helps customers optimize IT for better business results. CA Technologies’ goal is to be the strategic partner customers rely on to adopt new technologies, while also realizing the most value from their existing IT investments. A customer-centric strategy—or placing the customer in the center of its business—is key to achieving this goal, thus making CA Technical Support the lynchpin in helping customers realize the full value of their investment in CA Technologies.

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INO Transforms Knowledge to Speed Innovation and Better Serve Customers with Coveo

Institut national d’optique (INO), a technological design and development firm specializing in optics and photonic solutions, has been awarded more than 180 patents since the company was founded in 1985. Deeply integrated into INO’s IT systems and the daily activities of its employees, Coveo’s Advanced Enterprise Search is helping INO leverage its knowledge capital—people and IP—to accelerate its innovation capabilities and advance customers’ businesses.

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Empowering Customer Service, Sales and All Employees with Unified Information Access

Recognizing the scalability and user-friendly nature of Coveo’s Search and Relevance technology, this leading global software company that develops and deploys high-performance financial trading software is using Coveo’s Service and Support solution to provide its agents and customers with relevant information located throughout its knowledge ecosystem—targeted to the user’s role-specific needs—via a single interface.

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Boston Children’s Hospital Implements Coveo to Deliver Optimal Patient Care

Operating in a time-sensitive environment where up-to-date and accurate information is essential, Boston Children’s Hospital relies on Coveo’s Knowledge Management solution to identify and eliminate outdated and redundant content, while providing its employees with a unified view of accurate, real-time information located in disparate systems – which can be quickly distilled through faceted search – to meet the user’s specific needs.

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Increasing Call-Center Capacity with Enterprise Search 2.0-powered Customer Information Solutions

Netezza (an IBM company) is an industry leader in data warehouse appliances. Within 30 days of implementing Coveo’s Service and Support Knowledge Access solution, which included a dashboard that provides a 360◦ view of customer and product information, it saw significant efficiency gains for both its customer support and development engineering teams.

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