Coveo Enterprise Search

Easily Search and Explore All Your Enterprise-Wide Systems at Once

Coveo is radically changing the way users search and explore across multiple data silos by tailoring the solution to meet the needs of each individual. Whether you are managing a customer service department, multiple research and development sites or leading a global sales organization, Coveo Enterprise Search is the right solution for you. The solution provides a complete, unified view of the critical information located across the organization’s knowledge base and finds the documents you need no matter where they are located: intranets and file shares, emails and email archives, CRM systems, ERP and databases, e-commerce solutions and even multimedia documents. Coveo provides one of the broadest arrays of connectors in the industry to connect with virtually any system and index hundreds of document and file types.

Customized search facets With Coveo Enterprise Search, users immediately find out the number of matching results. From there, they can drill down deeper into the results, benefitting from the most powerful facets in the market, including the unique multi-selection of values to retrieve specific document types, such as PDF or MS Word files. Automatic query correction Coveo Enterprise Search conducts spell checks based on indexed content to prevent the users being stuck with a failed query. The solution enables users to use the correct spelling, even for very specialized and company-specific vocabulary and can automatically correct queries when no results are found. Intelligent user exploration When conducting a search, Coveo Enterprise Search automatically suggests related queries and refinements to facilitate the deeper exploration of data. The solution also suggests refinements and expansions relevant for the document type.

Fast query results Using Coveo Enterprise Search, users are provided instant results as queries are generally answered to in less than one tenth of a second. Users can then refine queries at will for a better exploration experience. Great ranking and relevancy With Coveo Enterprise Search, users are provided the most relevant query results. The solution’s relevancy ranking takes into account dozens of criteria, including social rating and contextual personalization and can sort results by date, relevancy, price, etc. The solution can also display the metadata, facets, excerpts, quick view, etc., that are optimized for each type of document. Visual threads and Quick View Intelligent conversation folding allows for threads of emails to be grouped for easy tracking and access. The solution’s ‘quick-view’ feature provides a fast, visual scan of documents’ content without having to actually retrieve or open the document in the repository. This view also includes query word highlighting and navigation.

Visualize your contacts Coveo’s ‘people search’ function allows for the quick retrieval of contact information, including the display of the person’s picture, phone numbers, and links providing access to meetings with the person, documents sent by the person, etc. Searchbox where you need it Coveo Enterprise Search features a plug-in that allows users to search for emails directly in Outlook interface. Our solution is also optimized for mobile devices. Instant notification RSS feeds can be based on query results in order for the user to be notified of new documents that match a query.