PlatformUsage Analytics

Search Analytics That Drive Business Performance

Your customers, employees and partners need the information that matters. You do too.

Gain a Real-Time Understanding of Search Success

Available for both Coveo Cloud and on-premise search deployments, Coveo Usage Analytics provides continuous, live data updates about search and other user activity across your systems and applications. With usage analytics, you have all the information you need to know your users and how their activities drive business critical KPIs.

    • Understand user behavior and context to improve user adoption
    • Learn what content is needed but missing to fill content gaps
    • Identify the best and most relevant content and automatically optimize relevance of search results with Coveo self-learning capability

Analytics Tools Built For You

User-friendly, flexible and secure usage analytics tools let business managers own the experience without help from IT.

  • Monitor search performance and trends, and analyze your content and audience with flexible and easy-to-create dashboards
  • Slice and dice your data and create custom reports by adding or removing dimensions, dimension filters, and metrics with pre-configured, interactive explorers
  • Securely delegate analytics tasks for different use cases with varied user roles and permission filters

The Intelligence You Need to Succeed

Insights from rich data and agile reporting enable community managers, support and KM professionals, and web administrators to measure and improve self-service, contact center performance, website engagement, and employee proficiency.

  • Track the impact of search on your key performance metrics, including case deflection, conversions, and web visitor engagement
  • Quantify and measure the success of your search implementation
  • Leverage the expertise of Coveo’s Customer Success Managers to get the most value from your search usage analytics
  • Coupled with the precision tunability provided in all Coveo solutions, Coveo Usage Analytics gives managers total awareness and control over the search experience

Insights from rich data and agile reporting enable community managers, support and KM professionals, and web administrators to measure and improve self-service, contact center performance, website engagement, and employee proficiency.

  • Track the impact of search on your key performance metrics, including case deflection, conversions, and web visitor engagement
  • Quantify and measure the success of your search implementation
  • Leverage the expertise of Coveo’s Customer Success Managers to get the most value from your search usage analytics
  • Coupled with the precision tunability provided in all Coveo solutions, Coveo Usage Analytics gives managers total awareness and control over the search experience

RESEARCH REPORT:
LEVERAGING ANALYTICS TO BOOST KM SUCCESS

Find out how you can integrate analytics into your KM program to improve self-service success, customer satisfaction and employee productivity.

Access Report

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