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On-Demand Webinars

The Power and Possibility of Search Driven Sitecore Websites

Powerful and intuitive search transforms how visitors engage with websites, and can dramatically improve a site’s performance. Join Sitecore and its strategic technology partner Coveo for this webinar on strategies for building exceptional, contextual, and easy-to-manage search experiences on your Sitecore website.

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New Practices for Dynamic Expertise Finding

Learn how far-flung teams at large, global leaders in energy management, healthcare, technology and finance are applying Big-Data principles to their collective enterprise knowledge. See how they are able to identify who knows what, when, and where it is relevant to them.

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Top Knowledge Management Trends of 2014

Traditional KM approaches (KBs, SharePoint, etc.) have failed to meet the challenges posed by Big Data, mobility, social media, and customer demands. That’s because the knowledge critical for customer service is everywhere, and new approaches are required to tap into its value. Listen to this high-impact 30-minute briefing with TSIA’s John Ragsdale and Coveo’s Louis Têtu to learn the trends that are shaping the knowledge management revolution.

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Coveo for Sitecore: Super-charge Search for Sitecore Websites

Discover how Coveo for Sitecore transforms website experiences by delivering contextually relevant and personalized content to visitors.

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Why Knowledge Tops the CEO Agenda

Join Coveo CEO Louis Têtu to learn the top 3 reasons why traditional KM has failed, and why CEOs have an urgent need to address it.

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How Search-Powered Knowledge Management Creates Competitive Advantage for a Fortune 50 Company

Discover how one Fortune 50 company uses Coveo search and relevance technology to drive innovation, boost productivity and become more competitive.

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SCRM + Contextual Knowledge = CRM for 2014 and beyond

If you’re not leveraging the collective knowledge available to your organization, you’re likely not at the level of “social” required to be completely relevant to your customers. And irrelevancy is, well, irrelevant. Not a place to be - for you or your customers.

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Introduction to Coveo for Salesforce

Learn how you can leverage your collective knowledge to drive relevance in this video overview and demo of Coveo for Salesforce. Coveo for Salesforce is the new, award-winning app that brings relevant information from multiple systems (SharePoint, Lithium, Twitter, Exchange, Gmail, Dropbox and many more) directly into Salesforce.

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Webinar: Transform Knowledge Management (30 minutes)

Watch this brief interactive on-demand webinar featuring Coveo’s Diane Berry & industry analyst John Ragsdale to learn how companies are contextualizing and personalizing information from anywhere right into their Salesforce UI to power customer service.

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Using Insight to Create Customer Centricity at CA Technologies

By putting their customers at the center of operations and leveraging insight, CA Technologies has transformed their operations. With insight, CA Technologies is able to facilitate global internal collaboration among their 13,000 employees, significantly reduce customer service issue resolution time in their contact center, and has increased customer satisfaction on their self-service website by 10%. Attend this Webinar to learn how they did it.

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The Customer Information Hub Comes of Age

Esteban Kolsky, former Gartner Analyst and principal of ThinkJar, has been envisioning and writing about the Customer Information Hub for a decade. In this on-demand webinar, he explains the concept and shares best practices to embrace the concept in order to achieve powerful results – increased satisfaction, lower costs and a more honed competitive edge.

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How Leading Companies Power Customer Service with Insight

John Ragsdale, vice president of Technology Research at TSIA moderates this on-demand webinar featuring Tina Yarovsky, vice president of online support services at Trading Technologies Inc. and Coveo SVP of Enterprise Solutions, Ed Shepherdson. The panel discusses an approach combining knowledge management, customer experience management and enterprise search technology to help companies achieve significant results through actionable insight.

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