TSIA webinar: Netezza Transforms Customer Support from Award-Winning to World-Class
A Netezza Executive, Manager and User Discuss Achieving Mind-boggling Results through Unified Access of their Knowledge Ecosystem
Thursday, August 26 at 12:00 pm EDT/GMT-4
You’ve done it all, and well: Outsourcing, KB, website self-service. Yet, your current systems, even when highly productive, don’t provide all the answers. The final step is infusing your service infrastructure with knowledge, to gain higher levels of customer satisfaction, balanced with lower costs. And you need to accomplish this without disrupting current operations and service levels
In this ground-breaking webinar on Thursday, August 26th you’ll discover what Netezza qualifies as the “least disruptive and most significant” customer support implementation they have experienced, from three different perspectives—and they are only at the beginning. These professionals will talk about:
- Accessing Unified Knowledge vs. a single Knowledge Base
- Expanding support levels without expanding resources
- Implementing Intelligent Search quickly within customer support, without disruption – through highly configurable technology
- Working with IT to ensure you implement the best solution
Join John Ragsdale from TSIA along with Tricia Cotter, Jim Coleman and Rob Silva of Netezza, and Louis Tetu of Coveo, in this discussion of transformational technology and learn how you can accomplish your goals of next-level support by leveraging your current support systems
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