For Knowledge Management
Find knowledge. Find experts. Anywhere. Fast.
Every employee can access all the relevant information, locate experts across the enterprise, and finally stop reinventing the wheel. Coveo for Advanced Enterprise Search is the revolutionary enterprise search solution that organizes and delivers your company’s information into actionable, on-demand knowledge for every worker and customer.
For Website Experiences
Best federated search, navigation, and recommendations for high-end websites.
Drive personalized customer experiences by serving visitors the content most relevant for them. Coveo places relevance in the hands of the user and recommends contextually relevant content from anywhere, for more sales & happier customers.
For Customer Service
360° customer and case intelligence within your Contact Center.
Way beyond the knowledge base, Coveo finds case relevant knowledge from anywhere, and pushes it directly into the agent’s context: solutions that have solved similar cases, knowledge articles, relevant communications, even experts who can help. Shorter CRT & increased FCR mean more satisfied customers.