With the help of Coveo, Majedie now has a consolidated view of relevant contextual information, allowing greater insights for more informed decisions. Collective knowledge has now become one of the greatest assets in its portfolio.
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Prior to Coveo, employees – much less members – could not easily find the content they needed on TSIA’s website. With the help of Coveo for Advanced Website Search, TSIA was able to improve its search results, increase member satisfaction and enhance the user experience.
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With the help of Coveo and Velir, Brookings was able to organize its Sitecore web content, improve user experience and reach new milestones for site content
and traffic.
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In the Government Communications Systems Division at Harris Corporation, engineers needed a more effective way to tap existing knowledge and avoid duplicating work. With the help of Coveo for Advanced Enterprise Search, Harris increased productivity, realized notable ROI and unlocked value from existing assets.
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CAIJ selected Coveo for its intelligent unified indexing technology and its ability to index any data format, including HTML documents and MARC records, the international standard for the description of bibliographic items developed by the Library of Congress.
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Rembrandt and MBO partners struggled to access highly relevant, consolidated information and communications about their transactions, as well as similar transaction histories which could provide key knowledge and influence decisions about current transactions.
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The L’Oreal Switzerland operation is one of many branches around the world. As product, customer and other information about its myriad product lines, its customers and research proliferated over the years, it became challenging for employees to locate the information necessary to better develop, market and sell products.
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With a rapidly expanding portfolio of high-tech products in an industry locked in a mad dash with Moore’s Law, Tokyo Electron’s field service team needed a next-generation solution to speed the identification and retrieval of critical engineering and service information from a growing and highly decentralized global knowledge infrastructure.
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CA Technologies, an IT management software and
solutions company, helps customers optimize IT for
better business results. CA Technologies’ goal is to
be the strategic partner customers rely on to adopt
new technologies, while also realizing the most value
from their existing IT investments. A customer-centric
strategy—or placing the customer in the center
of its business—is key to achieving this goal, thus
making CA Technical Support the lynchpin in helping
customers realize the full value of their investment in CA
Technologies.
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Institut National D’Optique (INO) is a technological
design and development firm specializing in optics
and photonic solutions, where knowledge is the main
currency. In business for more than 25 years, INO is home
to the largest concentration of skills in its field and serves
a global client base of all size companies. Eighty percent
of INO’s workforce is highly educated, highly skilled
scientists, technicians and engineers. From 2010 – 2011,
INO was awarded 12 new patents, for a total of 134
patents held on a variety of technological innovations.
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A leading global software company headquartered in
Chicago, with offices throughout the US, Europe, Asia
and Australia, develops and deploys high-performance
financial trading software – largely targeted for the
futures industry. Traders can connect to global financial
exchanges using the company’s front-end execution
and risk management software.
In the financial market, time is money – and if software
issues arise, and can’t be solved quickly, trades are
delayed, risks exposed, or business is lost. The company
needed a way to connect its customers and employees with
knowledge and information related to its products quickly
and seamlessly.
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Founded in 1869, Children’s Hospital Boston (Children’s)
is the nation’s leading pediatric medical center and
the largest provider of health care to Massachusetts
children. With 392 pediatric and adolescent inpatient
beds and 225 specialized outpatient programs,
Children’s records approximately 25,000 inpatient
admissions, schedules more than 524,700 clinical
visits, and performs 25,000 surgical procedures and
200,000 radiological examinations every year.
Access to vital clinical care and institutional operations
information is of paramount importance to Children’s.
Shelley Norton, document repository administrator,
coordinates the hospital’s institutional knowledge and
ensures that hospital staff can quickly access relevant
content that is critical in the treatment of patients. Norton
also works with content overseers to ensure content
meets institutional publication standards.
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Netezza, the global leader in data warehouse
and analytic appliances, serves customers worldwide.
Netezza’s customer support team handles complex
customer incidents, many of which are “adaptive
problems,” or problems that don’t have simple
resolutions, or that have more than one possible
resolution. The recipient of numerous awards for
outstanding support and service, Netezza Customer
Support champions the Netezza corporate mantra
of being “easy to do business with.”
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Haley and Aldrich (H&A) is a science and engineering
consultancy based in Boston, MA with 20 offices across
the U.S. Trent Parkhill is Haley & Aldrich’s CIO and has
led and managed a wide variety of technology projects
for the firm for more than 20 years. Before moving into
his current role, Parkhill worked as a manager in one
of the company’s business units, and as an engineer
in the design of a wide variety of projects.
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FedSources Market Intelligence Services combines
human analysis with government intelligence to
drive growth within client companies. The Company
provides a depth and breadth of government
intelligence unmatched in the industry. FedSources
performs research and analysis on behalf of its clients,
then delivers detailed intelligence – from agency
spending priorities to targeted opportunities
to specific government contacts – along with the
“human touch” necessary to align that intelligence
with client objectives.
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