Webinars

4 Strategies to Move the Needle on Self Service Success

Watch this webinar by Laurel Poertner, Coveo's Head of Training Services, certified KCS trainer and past support and KM leader, to learn the best practices that really move the needle on the customer experience and your key support metrics.

Demo: Coveo for Salesforce

Watch this in-depth demonstration of our self-learning, intelligent search app for Salesforce Service Cloud and Community Cloud and learn how you can use the technology to improve your customer support metrics.

Measuring Case Deflection and Self-Service Success

Customer support leaders often find it challenging to measure case deflection as most approaches rely heavily on assumptions. Watch this webinar by TSIA and Coveo to discover a more precise approach to help you measure and improve case deflection.

40% Boost in Case Deflection – How Brocade Is Doing It with Salesforce & Coveo

This webinar illustrates how Brocade, the world’s leading network solutions company, modernized its agent - and self-service platform - replacing its legacy Oracle Knowledge (Inquira) and Google Search Appliance, with Salesforce Knowledge and Coveo Intelligent Search.

Turn Your Support Portal Into a Self-Service Engine

Companies that use Coveo for Salesforce to bring intelligent, self-learning search to their support portals have seen up to 3X improvement in case deflection. Watch this demo webinar and learn how Coveo for Salesforce enables successful self-service.

Office Hours with the Coveo for Sitecore Team

Learn more and get answers to frequently asked questions about Coveo for Sitecore v4.0 and a new cloud-based edition of the award-winning app.

How VMware Delivers Effortless Self-Service for 75,000 Partners

Watch this webinar recording from Salesforce to hear how VMware uses Coveo to power its partner community and turn it into a one-stop hub for partners to access all the information they need.

KCS Strategies for Improving the Customer Experience

Watch this webinar to learn how service innovators around the world are using intelligent search technologies coupled with user-powered knowledge management approaches to help drive KCS success.

Overcoming the Roadblocks to Self-Service Success

Listen to TSIA’s VP Research, Customer Success & Support Services Judith Platz and Coveo’s VP of Customer Success Jen MacIntosh for a best practices webinar that
analyzes why so many self-service programs fail, and what it takes to create a winning self-service strategy.

Being the Best: 5 Best Practices for Site Search

Great site search lets you start a dialogue with each visitor and create more personal and relevant experiences that engage and convert. Watch the webinar and learn how to create high-impact search-based experiences for each visitor based upon their unique activity and profile.

Provide Fast and Relevant Answers to Customers With Intelligent Search

Hear the panel of experts from Salesforce, Appirio, Sonus Networks and Coveo share how leading companies are boosting customer self-service and contact center performance by enabling unified, intelligent search for Salesforce.

Self-Learning Search for Salesforce Communities

Watch this webinar, which includes a demo and real-world success stories, to learn how Coveo for Salesforce brings intelligent search, powered by machine-learning, to Salesforce Communities.

Success Story: How VMware Uses Intelligent Search to Boost Self-Service

Learn how VMware transformed its self-service portal, increased partner engagement and satisfaction, and boosted sales with Intelligent Search from Coveo.

The Impact of Intelligent Search on the Digital Workplace

Watch this webinar to hear from Coveo and our distinguished guest, Dr. Jay Liebowitz, former business Professor at Johns Hopkins University, about the critical role intelligent search is playing to enable digital work and customer engagement.

Strategies to Achieve KCS Success with Intelligent Search

Watch this webinar to learn from KCS thought-leader Jennifer MacIntosh on how service innovators around the world are using intelligent search technologies coupled with user-powered knowledge management approaches to help drive KCS success

5 Ways to Upskill Your Agents with Search

Watch this webinar to learn the five ways search can upskill your agents, make them great at their job, and boost contact center performance. Using real-world examples and live demos, this webinar explores how unified, proactive search can transform your contact center.

High Impact Search for Your Sitecore Website

Watch this webinar to learn about the options available for search on Sitecore websites, and how to build high-impact search into your site fast.

Demo: Coveo for Salesforce

Watch this Demo of Coveo for Salesforce and learn why innovative companies like Rembrandt M&A and Salesforce use it to power their own success communities and support agent consoles.

Boosting Your Customer Service KPIs: See How PDI & Others Did It

Watch this info-packed webinar to learn how PDI Inc. and other Coveo customers have harnessed the power of unified, contextual search to dramatically improve customer self-service and contact center performance.

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