Watch this webinar by Laurel Poertner, Coveo's Head of Training Services, certified KCS trainer and past support and KM leader, to learn the best practices that really move the needle on the customer experience and your key support metrics.
Watch this in-depth demonstration of our self-learning, intelligent search app for Salesforce Service Cloud and Community Cloud and learn how you can use the technology to improve your customer support metrics.
Customer support leaders often find it challenging to measure case deflection as most approaches rely heavily on assumptions. Watch this webinar by TSIA and Coveo to discover a more precise approach to help you measure and improve case deflection.
This webinar illustrates how Brocade, the world’s leading network solutions company, modernized its agent - and self-service platform - replacing its legacy Oracle Knowledge (Inquira) and Google Search Appliance, with Salesforce Knowledge and Coveo Intelligent Search.
Companies that use Coveo for Salesforce to bring intelligent, self-learning search to their support portals have seen up to 3X improvement in case deflection. Watch this demo webinar and learn how Coveo for Salesforce enables successful self-service.
Learn more and get answers to frequently asked questions about Coveo for Sitecore v4.0 and a new cloud-based edition of the award-winning app.
Watch this webinar recording from Salesforce to hear how VMware uses Coveo to power its partner community and turn it into a one-stop hub for partners to access all the information they need.
Watch this webinar to learn how service innovators around the world are using intelligent search technologies coupled with user-powered knowledge management approaches to help drive KCS success.
Listen to TSIA’s VP Research, Customer Success & Support Services Judith Platz and Coveo’s VP of Customer Success Jen MacIntosh for a best practices webinar that
analyzes why so many self-service programs fail, and what it takes to create a winning self-service strategy.
Great site search lets you start a dialogue with each visitor and create more personal and relevant experiences that engage and convert. Watch the webinar and learn how to create high-impact search-based experiences for each visitor based upon their unique activity and profile.
Hear the panel of experts from Salesforce, Appirio, Sonus Networks and Coveo share how leading companies are boosting customer self-service and contact center performance by enabling unified, intelligent search for Salesforce.
Watch this webinar, which includes a demo and real-world success stories, to learn how Coveo for Salesforce brings intelligent search, powered by machine-learning, to Salesforce Communities.
Learn how VMware transformed its self-service portal, increased partner engagement and satisfaction, and boosted sales with Intelligent Search from Coveo.
Watch this webinar to hear from Coveo and our distinguished guest, Dr. Jay Liebowitz, former business Professor at Johns Hopkins University, about the critical role intelligent search is playing to enable digital work and customer engagement.
Watch this webinar to learn from KCS thought-leader Jennifer MacIntosh on how service innovators around the world are using intelligent search technologies coupled with user-powered knowledge management approaches to help drive KCS success
Watch this webinar to learn the five ways search can upskill your agents, make them great at their job, and boost contact center performance. Using real-world examples and live demos, this webinar explores how unified, proactive search can transform your contact center.
Watch this webinar to learn about the options available for search on Sitecore websites, and how to build high-impact search into your site fast.
Watch this Demo of Coveo for Salesforce and learn why innovative companies like Rembrandt M&A and Salesforce use it to power their own success communities and support agent consoles.
Watch this info-packed webinar to learn how PDI Inc. and other Coveo customers have harnessed the power of unified, contextual search to dramatically improve customer self-service and contact center performance.