Unify Digital Experiences with Coveo: One Platform, Countless Success Stories

You've already got all the components you need for effective customer support, from smart support content to helpful customer service agents and expensive technology. So why are your service metrics like CSAT and time to resolution still moving the wrong way? Your customers expect you to connect them to the most relevant answers every time on their preferred channel. Coveo integrates with your existing service platforms through prebuilt UI components for Salesforce, ServiceNow, Zendesk, and many more. Coveo AI indexes all of your content wherever it lives and learns which information is most likely to resolve specific issues. And Coveo follows each individual customer's journey from anonymous to authenticated to understand them and their needs. The result, Coveo delivers personalized service experiences and relevant content through intelligent search, proactive recommendations, question answering, and more right inside your existing user experiences and workflows. In self-service, Coveo helps customers find answers with less effort and according to their interests, saving them time and frustration. For support agents, Coveo recommends case solving content and provides a detailed timeline of your customer's prior journey, speeding up resolution time so agents can take on more complex cases and help customers who really need it. Add Coveo to your existing service platforms and watch as self-service success goes up, average handle time goes down, and customers stay happy. From intuitive search and answers to proactive recommendations and behavior based personalization, make all your service interactions more relevant with the power of AI from Coveo, the relevance company.

Welcome to Coveo generative answering. I'm Vincent and I will showcase the feature coming to our platform in the next months. To do so. Let's use a Coveo atomic search interface bolted on top of the documentation website. So let's give it a try with a simple query “how does Coveo determine relevance?” In a few seconds, the generative answering component will start streaming an answer to the top of the search interface, Coveo uses a mix of semantic search to retrieve the most relevant snippets from the document below, and then passes that to a large language model to generate an easy to understand answer. Now that you're used to the UI, let me give you another example that is a little bit more complex. “Explain the difference between atomic and a headless.” In this example, we're asking two different topic Atomic and Headless, both UI framework but both different parts of the product. We're asking the streaming component to merge documents together and it succeeds very well. We can even go deeper and ask in opinion such as a explain in details the difference between atomic in headless and when should I use it. So this will go fetched the documentation and then give you a complete breakdown on when should you use it. If you use the bullet point here, you're going to have a very detailed breakdown of the situation. And when should you use one or the other. Let's now continue with semantic search How to install Coveo for Salesforce. The new semantic capabilities. Let us tolerate some very badly typed queries that are crippled with typos. Here you see that we recognize that this is Coveo for Salesforce and we're able to give you the proper documents. We can even ask for a step by step here and you going to have clear instructions on how to do what you're looking for in a few seconds. The last part I want to showcase is the internal capabilities of Coveo. So this one here, what's the difference between a partner org and a trial org? You see, there is no generation at this point because that document is hidden from the public site and it's only available for logged in partners that want to interact with us. So if we simulate here that Mr. Vandelayl is logged in, now you can see we're retrieving internal content, and within that content there is enough information to generate the answer I hope you like it. See you soon. Bye bye.

The way people work has changed forever. In today's digital workplace, employees bounce from platform to platform to get things done. And when company knowledge remains in silos, employees can't be at their most proficient. Finding relevant information becomes a challenge. Problems take longer to solve, and collaboration slows down. But it doesn't have to be that way. Coveo is the AI powered relevance platform that puts the right information in the hands of each employee right in the flow of their work. Coveo connects easily and securely to your existing knowledge, information, and communication platforms, accessing content from across departments and eliminating the need to move content to a central repository. Then Coveo's AI uses machine learning models built specifically for workplace knowledge to deliver content employees need exactly when and where they need it, whether they're working in the office, in the field, or at home. The result? Search results that help employees get the job done, helpful recommendations that show them what they need next, a personalized experience at every touch point that gives each team member the knowledge to become more proficient, autonomous, empowered, and satisfied. That's how you elevate the digital workplace with impactful AI powered relevance from Coveo, the relevance company.