Joyce Leung is the Vice President of Services Operations at Illumio, where she leads the company’s 24/7 global operations across technical support, professional services, and technical training. With nearly 11 years at Illumio, Joyce has been central to building scalable processes and technologies that drive customer success and empower employee productivity.

Since stepping into the VP role in 2022, Joyce has overseen the transformation of Illumio’s services organization into a truly customer-centric engine, ensuring clients receive world-class support and seamless engagement. Her leadership reflects a deep commitment to operational excellence, continuous improvement, and enabling teams with the tools and systems to deliver exceptional service experiences.

Alex Dassa is Coveo’s Vice President, Business Value and Global Enablement, having joined Coveo in 2021. In this role, Ms. Dassa oversees both the Strategy & Business Value Advisory practice and Global Enablement function. The Strategy & Business Value Advisory practice works with Coveo’s customers to establish their strategic AI-Experience roadmap, estimate its business impact and demonstrate the business value realized. Ms. Dassa also leads the Global Enablement function, responsible for enabling all Coveo teams, customers and partners in attaining targeted levels of AI expertise. Ms. Dassa has 20 years of experience in establishing business strategies, operational excellence and leading transformational programs. From 2005 to 2014, she served a multitude of industries as a management and strategy consultant with Accenture. As a part of Accenture’s Canada Executive Team, Ms. Dassa led the Business Analyst practice and led Accenture Canada’s strategic planning while leading transformation programs for the global Fortune 500. Following this, Ms. Dassa led two business units simultaneously at Pratt & Whitney (launching and leading their eCommerce business unit while managing the Innovations business unit serving the aftermarket). She then joined AtkinsRéalis (previously, SNC-Lavalin), leading the development of corporate and business unit strategy for its executive team and Board of Directors. Ms. Dassa has a Bachelor of Commerce from McGill University, where she graduated with Distinction.

John Grosshans ist der Chief Operating Officer von Coveo. Vor seiner aktuellen Position war er von 2024 bis 2025 Chief Revenue Officer von Coveo. Er verfügt über mehr als 30 Jahre Erfahrung im globalen Vertriebsmanagement in zahlreichen SaaS-Vertikalen, darunter zuletzt in den Bereichen Cloud und Anwendungen.

Bevor er zu Coveo kam, war er Chief Revenue Officer und Senior Vice President, Prisma Cloud bei Palo Alto Networks (NASDAQ: PANW), wo er den weltweiten Vertrieb für die cloud-nativen Sicherheitslösungen von Palo Alto Networks leitete. Bevor er zu Palo Alto Networks kam, hatte er leitende Positionen unter anderem bei AWS, Oracle, SAP und Avaya inne.

Er bringt eine herausragende Erfolgsbilanz mit zu Coveo: Er hat in vier Fällen erfolgreich Unternehmen zu Umsätzen von über einer Milliarde US-Dollar geführt, globale Vertriebsteams mit über 600 Mitarbeitern in allen Markteinführungsfunktionen geleitet und während seiner gesamten Amtszeit eine entscheidende Rolle bei einer Reihe von Unternehmensentwicklungsinitiativen gespielt, darunter bei fast zehn Übernahmen.